IT Service Desk Analyst (1 st /2 nd Line) Location: Birmingham (Includes travel to London) Job Type: Full-Time, Permanent Our client is looking for a proactive IT Service Desk Analyst to join their tech team, providing 1 st and 2 nd line support across Windows 10/11, Microsoft 365, and Azure/Entra services. Responsibilities: Deliver technical support for hardware, software, and cloud services Resolve incidents and service requests following ITIL best practices Support Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive) Manage devices using Microsoft Intune Maintain clear documentation and contribute to process improvements Provide training and top-tier customer support to end users Required Experience: 2 years in an IT support or service desk role Strong troubleshooting skills (Windows 10/11, Microsoft 365, Intune, Azure/Entra) Experience with AD, device setup, and ticketing systems (e.g. ServiceNow) Excellent communication and problem-solving abilities Team player with great time management and a customer-first mindset If this role sounds like exactly what you are looking for, apply now and provide an up-to-date CV for consideration!