JOB DESCRIPTION: RETAIL ASSISTANT
PLEASE NOTE: APPLICANTS MUST BE 17 OR OLDER, DUE TO WORKING RESTRICTIONS
Part Time - Shepperton, TW17 9AB
EVERY SUNDAY
CUSTOMERS
* Give consistently good customer service - it is our aim that EVERY customer leaves our shops satisfied EVERY time.
* Acknowledge the customer immediately - be friendly, helpful and smile.
* Relay any information back to your Retail Manager regarding any customer concerns or queries.
* Always endeavour to answer the phone within 4 rings in your shop.
* Build on a community inside your shop as well as outside.
TEAM WORK
* Contribute to the efficient running of the shop – make good use of your time and work well with the rest of the team.
* Work as a team serving customers, selling freshly baked products, preparing sandwich fillings, checking goods in (if asked), displaying goods, displaying price tickets, washing up, cleaning the counters and shelves, sweeping up, refreshing and filling up all displays from the drinks fridge to crisp basket, making up boxes, filling up bag hooks and generally keeping the shop and kitchen area clean, tidy and hygienic at all times.
* Have a good attitude – be responsible; conscientious; professional; committed; cooperative; cheerful; polite; positive; motivated and proactive. Set an example to other members of staff.
* Take care and pride in what you do.
MONEY
* Handle money responsibly and accurately so that there is consistent accuracy of the till.
* Keep up levels of change in the till.
* Security – if applicable to you - ensure money, keys and premises are secure and safe.
* Count money daily before banking.
PRODUCTS
* Know our products, how to serve them, how to display them and understand the importance of stock rotation and waste control.
* Know what all the products are called and what category (on the till) they belong to.
* Make sure price tickets are always displayed on all the products and you charge the correct price for all goods to all customers.
* Rotation of stock.
* Ensure no stale or bad goods are sold.
* Waste control.
* Display the goods to their best advantage under the guidance of your Manager.
* Upselling all products on offer, including hot drinks and daily offers.
* Keep all goods fresh.
* Suggest ideas for new lines and promotions.
ADMIN & PROCEDURES
* Keep on top of paperwork for ordering.
* Meet the necessary food safety standard requirements.
* Perform daily temperature checks.
CLEANLINESS AND HYGIENE
* Help keep the workplace clean, tidy and hygienic.
* Be aware of basic food hygiene rules.
* Help with all the cleaning jobs both in the shop and in the kitchen.
* Maintain good personal hygiene at all times, ensuring your appearance is neat and tidy.
Benefits
* Uniform provided
* Company events
* Cycle to work scheme
* Free bread
* 50% off for employees
* Pension Scheme
* A box of cakes on your birthday
* Free meal provided every shift
* Holiday entitlement of 28 days including bank holidays pro rata
* Employee assistance 24/7 helpline offering free confidential advice and support
Inclusion & Diversity
At Cavan Bakery, we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us, and we recognise that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work. Inclusion and diversity are key drivers of innovation, and we’re committed to creating a culture where everyone feels they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be part of our journey.
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