Annual wage £12,528.00 Working week Days and shifts are to be confirmed. Total hours per week: 37.5 Expected duration 12 Months Possible start date 02 Sep 2024 Date posted 22 Jan 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000224534 Positions 1 available What you will do in your working day Earn while you learn with our award winning training team An exciting opportunity to join our Cruise Commercial team based here in our Head Office in Sunderland. The aim of this role is to pro-actively manage all admin that comes into the Cruise Commercial Department. To assist the team to maximise our earning potential for the Group by negotiating the best commercial terms along with additional marketing and funding support from our suppliers. Key Responsibilities: Maximising overall sales throughout the group, by identifying product that would be suitable to market, with the support from the suppliers Creating innovative concepts and ideas for in-house marketing campaigns Sales Briefs relating to campaigns and suppliers Agent guides to help understand the products Creating innovative concepts and ideas for agent incentives, consumer competitions & giveaways Support relationship management with the Sales, Product and Marketing departments to ensure funding opportunities from suppliers are maximised in order for personal and department KPI’s to be achieved Raise sponsorship funds from suppliers for Hays and Independence Group Conferences Deal with branch queries for suppliers such as commission, price matches, errors, and general queries and use problem solving skills to bring to resolution Continual review of all internal processes and procedures, ensuring agreed departmental processes and procedure documents are maintained Providing exceptional customer service at all times. Willingness to participate in and deliver training appropriate to own development Effectively perform administrative duties Participate in ad-hoc duties or prepare ad-hoc information where required Competencies Required: Capable of demonstrating a strong attention to detail Ability to prioritise workload and work to deadlines of self and others Positive attitude with a commitment to providing a safe environment for people to work in Promote and maintain the profile of health & safety Proactive and self motivated with a hands on approach Ability to communicate and influence at all levels within the organisation Technical Skills Required: Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities Strong attention to detail and accuracy skills File management skills Web Navigation Skills The training you will be getting Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job. You will work towards a Level 2 Customer Service Apprenticeship, including Functional Skills in English and maths if required What to expect at the end of your apprenticeship We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice Requirements and prospects Desired skills and personal qualities Communication skills, Passion for Travel industry Qualifications GCSE or equivalent GCSE (Grade 4 - 9) Essential