Customer Experience Team Member
Location: Cardiff
Salary: £10,065 - £10,672 per annum (depending on experience), plus bonus and benefits
Hours: 15 hours per week. Customer Experience Team Members working only weekends (Saturday & Sunday), between the hours of 7am and 8pm.
The Role
Join Unite Students and thrive in a friendly, inspiring team where you can be your authentic self and make a real impact every day. As a Customer and Resident Experience Team Member, you`ll play a key role in supporting students - whether that`s helping someone back into their room, sharing local tips, organising events, or working with colleagues in housekeeping, facilities, and caretaking to create a safe, clean, and inclusive environment where everyone can flourish.
Responsibilities
* Provide exceptional care by connecting with residents, listening to their needs, and ensuring prompt resolution or escalation of issues.
* Support sales and community engagement by handling enquiries, conducting viewings, attending events, and organising resident activities in line with company expectations.
* Maintain a safe, clean, and compliant environment through regular cleaning, basic maintenance, safety checks, and coordination with contractors.
* Assist with operational tasks such as post and parcel management, rent and booking support, sustainability initiatives, and seasonal turnaround activities.
Requirements
* A caring, warm person with a positive attitude
* An excellent communicator
* Great time management and organisational skills
* Hands-on, proactive, and never afraid to roll up your sleeves to get the job done
What You`ll Get in Return
* A discretionary annual bonus
* 33 days` paid holiday, inclusive of bank holidays and an annual holiday buying scheme
* A generous pension scheme
* Various benefits to support your health and wellbeing
* Enhanced Family Leave
* Lots of other great benefits
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation.
We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams.
We are US.
We are committed to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment.
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