Quality and Compliance Administrator / Ward Clerk
Application Deadline: 31 May 2026
Department: Site Support Roles
Employment Type: Permanent - Full Time
Location: Solihull
Compensation: £26,300 / year
Description
Priory Hospital Solihull is looking to recruit a Quality and Compliance Administrator / Ward Clerk to join the team. This is a full-time role of 37.5 hours. Working Monday - Friday, core working hours are 9-5 with some flexibility.
Located in Meriden, Warwickshire, Priory Hospital Solihull is a 31-bedded hospital supporting the NHS by offering level 2 rehabilitation services for males.
What you'll be doing
You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.
* Monitor Patient experience across the site, review themes, and support the changes to practice and policy in response to this
* Work with Senior Management Team to review service improvement plans, and quality performance indicators and assist in having an agreed set of objectives with SMART measures
* Ensure robust recording, monitoring and tracking of CQC notifications, 24/72hr reports and TIR/SI reviews
* Obtain patient records from other hospitals as required
* Ensure that all communication is within the boundaries of patient confidentiality, and seek guidance when unsure
* Document information in accordance with Record keeping and Information Governance standards
What you'll bring to the role
Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows.
The ideal candidate will have experience in administration, preferably within a healthcare setting, along with a strong understanding of audit processes and experience managing diaries and working to tight schedules. They will demonstrate excellent communication skills, with a high standard of written and spoken English, and be confident using Microsoft IT systems. Strong organisational and time management skills are essential, with the ability to prioritise tasks, meet deadlines, and remain flexible and adaptable in a fast-paced environment. A customer-focused approach, first-class service skills, and the ability to work effectively as part of a team are key, alongside maintaining professional boundaries and building positive relationships with external organisations. We are looking for someone with strong administration skills, who is able to learn how to use different software and who also has strong administrative skills with Excel, PowerPoint, and more.
For more information about the role, you can email SophieGibson@priorygroup.com.
What we will give you in return
We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.
* Free on-site parking
* Birthday Holiday – your birthday as an extra days annual leave
* Enhanced maternity pay
* Contributory pension scheme
* Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
* Access to development opportunities
* Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
* Leadership & management development
* Long service award
* Refer a friend bonuses
Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.
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