Job Description Are you passionate about delivering exceptional service and building lasting customer relationships? Do you thrive in a fast-paced environment where no two days are the same? Are you a natural problem-solver? If so then we’ve got an amazing opportunity for you here at Kerakoll, a B corp certified company that brings passionate thinkers and makers together to build better places to live. We’re looking for a Customer Service Executive who will be the first point of contact for our customers, ensuring their needs are met efficiently and professionally, while working closely with internal teams to deliver an excellent customer experience. As part of a company with strong growth ambitions and a people-first culture, this is an exciting time to join the team. We’re expanding in the UK and investing in both innovation and sustainability—so your work will directly support our growth journey and commitment to a better future. Every day will be different in the role of Customer Service Executive here at Kerakoll. We’re looking for someone with a proactive attitude, a keen eye for detail, strong communication skills, and the ability to remain calm under pressure. Keep reading to find out more. What You’ll Be Doing At Kerakoll Acting as the first point of contact for customer enquiries via phone and email Processing orders accurately and efficiently using our company systems Coordinating deliveries and working closely with our logistics partners Handling complaints or delivery issues with professionalism and urgency Collaborating with sales, operations, and warehouse teams to ensure smooth customer experiences Maintaining accurate records and supporting continuous improvement in customer service processes What You’ll Bring To Kerakoll Proven experience in a customer service role Strong IT skills, including Microsoft Office,ERP and CRM systems Excellent written and verbal communication A proactive, solution-focused approach Benefits & Perks of Being Part of the Kerakoll Family Salary: £26.000 per annum (40 hours per week) Hybrid Working available after training 25 days holiday plus a buy/sell holiday scheme Enhanced pension contributions Employee engagement events Reward & Wellbeing Portal providing: Discounts on retailers Salary sacrifice cycle to work & smart tech schemes Wellbeing resources & employee assistance programme More About Kerakoll Kerakoll is a multinational company offering integrated range of products and services for the construction industry. We operate in 11 countries across 21 production facilities and at the heart of how we operate are our five core values of Innovative, Responsible, Dynamic, True and In-touch, combined with our commitment to building better places to live through sustainable business practices. Find out more here www.kerakoll.com Kerakoll is also characterised by an agile, inclusive and responsible culture, focused on people, which values diversity. We offer excellent and equal opportunities for growth and learning, encouraging our talent to reach their full potential, respecting them as individuals and helping create an inclusive working environment. Next Steps Should you feel that this opportunity is right for you after reading more about the role we have available here at Kerakoll then please do apply. Should you not receive a response within two weeks of submitting your application, please consider your application unsuccessful on this occasion. We appreciate your interest and encourage you to apply for future opportunities that match your skills and experience.