About the Job
Interview Date: 13 November 2025
Marketing and Social Media Assistants build awareness and positive perceptions of the University's brand and increase student recruitment through the delivery of:
* Expert customer support and signposting online, face to face, by phone and email.
* Production of student recruitment-focused content both online and print.
* Expert advice provided to enquirers ranging from course information through to admissions processes.
The team work in a customer-focused and professional way with internal and external stakeholders on behalf of Marketing and Student Recruitment. They must maintain accurate and comprehensive knowledge of accessing higher education and the products and services offered by the University of Northampton.
The team are required to resolve enquiries within agreed timescales, signposting where appropriate and following the customer journey through to completion of enquiry.
We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. With Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy.
We are an accredited Living Wage Foundation Employer and pay the real living wage, which is currently £24,309 per annum. In recognition of this, the starting salary for this post has been increased to pay this higher amount which presently supersedes the actual first spinal point of Grade 4 salary before living wage.
About You
Marketing and Social Media Assistants must have excellent communication skills and the confidence to undertake tele campaigns. Excellent attention to detail and experience using a CRM system.
The post holder will need to design and produce targeted content for social media, including writing copy using the University social media guidelines to ensure consistency of message, tone, look and feel throughout all social media activity. Content includes but is not limited to: blogs, monitoring and responding to enquiries on social channels, written posts and assets or photos, producing, editing and reposting content created by others and working with colleagues to ensure this has the reach to positively impact student recruitment.
The post holder will be required to participate in Open Days, Welcome Weekend and other key University events outside the working week.
Qualifications
Essential;
* Educated to degree level or equivalent, or possessing relevant demonstrable experience in Marketing to a high standard.
Desirable;
* Qualification in marketing or related discipline.
Faculty/Department
Marketing and Student Recruitment is responsible for the promotion of the University and its courses in order to recruit students from the UK. We use market research to develop creative strategies that explain how we can help our students achieve their goals. We act as trusted advisors across the institution on all matters relating to marketing and promotion.
About Us
At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.
Our People
Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.
Our Values
* Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
* Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
* Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
* Trust: We build relationships based on respect, transparency, and shared goals.
Together, we are creating a future where our community, our work, and our impact truly make a difference.
Right to Work
All candidates will be required to provide proof of their eligibility to work in the UK during the interview process.
Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position. Due to this criteria, we regret that we are unable to offer sponsorship at this time.
Equality
We welcome applications from individuals from underrepresented groups.
The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public. We manage equality and diversity through key committees and formal policies, extending our responsibility to subsidiary companies and partnerships.
Together @ UON
Our Commitment to Equality and Inclusion
Together @ UON affirms our dedication to creating an environment that celebrates diversity and promotes equality. We aim to foster a space where all can thrive, aligning with our mission to transform lives and inspire change.
Commitments Include:
* Creating an Inclusive Environment: Adopting a zero-tolerance approach to discrimination and ensuring all activities are inclusive.
* Supporting Students and Staff: Strengthening mental health support, enhancing disability confidence, and ensuring academic and professional support.
* Tackling Inequalities: Involving students in recruitment, integrating forums for equality data analysis, and supporting networks for protected characteristics.
UON's Major Commitments:
* Disability Confident
* Standalone Pledge
* IHRA Working Definition
For more details, visit: Equality and Diversity at UON