Business Change Delivery Manager in Future Roadmap Delivery, Payments
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The Payments Directorate is at the heart of the country's financial system, operating the Real-Time Gross Settlement (RTGS) service and CHAPS, the wholesale payment service. The directorate is currently undergoing an exciting and transformational renewal, enhancing not just resilience but also promoting competition and innovation.
The Payments Delivery Division leads on driving state-of-the-art improvements to the Bank's payments infrastructure and ensuring that the Bank stays at the forefront of innovation in payments. The team is tasked with developing the future product roadmap for RTGS.
Job Description
This pivotal role will ensure a smooth and robust delivery process for Future Roadmap and Medium / Large Projects. The successful candidate will possess deep transformation and delivery experience, combined with knowledge and gravitas to engage and influence senior internal and external stakeholders.
The role will involve supporting and line managing a programme management office team to deliver specific, strategic programme outcomes. The Delivery Manager will be experienced in working in a complex environment, with diverse groups of stakeholders, building buy-in to the delivery of programme outcomes, ensuring business readiness for change and supporting the Head of PDD with the end-to-end leadership of that change.
Responsibilities will include:
* Working with the Head of PDD and the PDD SLT on roadmap development and delivery.
* Providing day-to-day plan/RAID/financial management support to the Head of PDD.
* Working with the Comms Lead on communications for the Programme, Bank-wide and to external stakeholders.
* Supporting delivery of the agreed outcomes defined within the business case, within time, quality and cost constraints.
* Providing robust delivery plan development and monitoring, and regular reporting.
* Supporting accurate and efficient corporate reporting of the Programme to the agreed Governance structure.
* Initiating extra activities and management interventions wherever gaps are identified or issues arise.
* Ensuring all performance aspects and milestones and its day-to-day operations are met.
* Setting appropriate goals and objectives and deploying resources to deliver them.
* Taking decisions in accordance with (appropriate) risk framework and problem-solving, escalating decisions as appropriate.
* Managing dependencies within and across different workstreams.
* Providing leadership in planning and managing project management services ensuring the project portfolio is designed, planned, implemented and improved in line with both current and future business needs.
* Ensuring compliance with all bank processes and reporting requirements.
* Ensuring stakeholder interests are identified and addressed. Segment and manage multiple stakeholder groups appropriately in complex environments. Build consensus across a large and often diverse group of stakeholders.
* Acting as a catalyst and making things happen including joining the dots between different projects and areas of the Bank.
Requirements
The successful candidate will have:
* Extensive experience managing large cross-organisational projects, programmes or portfolios.
* Experience of supporting business change, with examples of successfully troubleshooting and resolving delivery issues.
* Excellent stakeholder management skills, with the ability to influence business decisions and command credibility at senior management level.
* Strong leadership experience, including the ability to create and implement a shared vision and delivery of outcomes.
* Experience of large-scale programme delivery within the financial services industry.
* Understanding how RTGS and Payments operates, either from a business, policy or technical point of view.
* Ability to develop talent and be an effective people leader, creating opportunities for your team to excel and develop their talents.
* Ability to think strategically, using judgement and prioritising effectively.
* Collegiate and political awareness, understanding and working through conflicting requirements.
* Ability to take an inclusive approach to management, bringing out the best in and developing the talents of each individual given a variety of different backgrounds.
* Track record of leading and supporting Diversity and Inclusion initiatives and encouraging others to do the same.
* Understanding of the Bank's core purposes of monetary and financial stability.
* Understanding of Scaled Agile Framework (SAFe) Product Management principles and practices.
Our Approach to Inclusion
The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.
We welcome applications from individuals who work flexibly, including job shares and part-time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed.
Salary and Benefits Information
We offer a salary as follows:
Leeds circa £65,440 - £73,620 (depending on skills and experience)
London circa £72,720 - £81,810 (depending on skills and experience)
In addition, we also offer a comprehensive benefits package as detailed below:
* Currently a non-contributory, career average pension giving you a guaranteed retirement benefit of 1/80th of your annual salary for every year worked.
* A discretionary performance award based on a current award pool.
* An 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
* 26 days' annual leave with option to buy up to 12 additional days through flexible benefits.
* Private medical insurance and income protection.
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