Director of Client Solutions
Department: Client Solutions
Reports To: VP of Client Solutions
Location: London, UK (Remote),
Job type: Contract
About Adapt:
Adapt is redefining media localization by blending AI technology with human creativity and expertise. We are a collaborative, curious, and people-first team that believes innovation works best when grounded in empathy, quality, and trust. We love tech but we value humanity more.
Position Overview:
As Director of Client Solutions, you will own the end-to-end client experience from pre-sales discovery and solution design through delivery, billing, and long-term account growth. This role sits at the intersection of clients, production, technology, and finance, ensuring that Adapt’s AI-powered localization solutions are delivered with clarity, quality, and scalability.
This is a highly cross-functional leadership role suited for a strategic operator who thrives in fast-moving startup environments, can balance creative and technical considerations, and excels at turning complex client needs into executable, high-quality outcomes.
Key Responsibilities:
Client Strategy & Pre-Sales
* Lead client discovery to understand goals, success criteria, timelines, risks, and technical requirements.
* Advise clients on AI dubbing and localization strategy, including content suitability, creative approach, and rollout planning.
* Support pre-sales efforts through solution design, demos, samples, and POCs
Scoping, Quoting & Commercial Alignment
* Own project scoping, pricing, and proposal development using standardized questionnaires and SOW templates.
* Ensure legal and commercial readiness (NDAs, MSAs, SOWs, payment terms).
* Align internally on feasibility, capacity, costs, timelines, and risks prior to client commitment.
Client Onboarding & Delivery Readiness
* Lead client kickoffs and onboarding, confirming scope, timelines, communication plans, and success metrics.
* Act as the primary escalation point for complex projects during ramp-up or high-risk phases.
* Define reporting cadence and maintain clear client visibility throughout delivery.
Operational & Cross-Functional Leadership
* Partner closely with Operations, Production, Engineering, and Finance to ensure smooth execution.
* Set up internal project infrastructure, workflows, and documentation across tools and platforms.
* Identify risks, dependencies, and process gaps early and drive resolution.
Billing & Revenue Support
* Maintain billing trackers with accurate project and financial documentation (quotes, SOWs, invoices, payment timelines).
* Collaborate with Finance in bi-weekly billing reviews to ensure alignment and timely revenue collection.
* Support client AP onboarding and follow up on payments in line with agreed terms.
Client Success, Growth & Retention
* Monitor account health, delivery performance, and client satisfaction.
* Identify upsell and expansion opportunities aligned with client needs and platform capabilities.
* Support renewals and long-term client partnerships through performance insights and strategic planning.
Process & Enablement
* Develop and maintain Client Solutions playbooks, workflows, templates, and training materials.
* Contribute to tooling improvements, automation, and scalable operating models.
* Support onboarding and enablement of new Client Solutions and Project Management team members.
Minimum Qualifications:
* 5+ years of experience in media localization, dubbing, or related media services preferably in Account Management capacity.
* Proven experience working with major studios, platforms, or enterprise content owners.
* Excellent project and stakeholder management skills.
* Ability to translate complex creative and technical requirements into clear execution plans.
* Strong written, verbal, and presentation skills
* Comfortable working in fast-paced, ambiguous startup environments.
* Ability to work collaboratively in a global, cross-functional team and manage multiple projects simultaneously.
* Proficiency with tools such as Excel, PowerPoint, documentation tools, and workflow diagrams.
* Curiosity and passion for AI technology related to text-based subtitling and dubbing products.
* Commitment to maintain confidentiality regarding client information and assignments.
* A home office setup is required.
Preferred Qualifications:
* Experience working with YouTube creators or digital-first content.
* Prior startup or scale-up experience.
* Exposure to AI-powered media workflows or emerging localization technologies.
* Proficiency in other spoken languages is a plus!
Why Join Us?
* Opportunity to work at the intersection of AI technology and media.
* Collaborative and inclusive work environment.
* Professional development and growth potential within the company.
* Stock options