The Adult Community Services Division of Birmingham Community Healthcare NHS Foundation Trust delivers an extensive range of community-based healthcare.
An exciting opportunity has arisen for a dedicated, eager‑to‑learn and hard‑working individual to join our small, but very passionate, diligent and friendly divisional Governance Team based at Moseley Hall Hospital in a capacity of a Secondment post for Band 6 Governance Support Officer.
The successful candidate will support the Divisional Governance Team and Leadership Team in the facilitation, development, delivery and implementation of the Divisional Clinical Governance framework.
We require someone who is enthusiastic and motivated and able to work to a very high standard of accuracy. The candidate will be expected to demonstrate initiative in planning and prioritising their workload. A very strong work ethic aligned with the Trust values and qualities is also desirable. Candidates need to be flexible and able to adapt working styles.
Excellent communication skills are essential to enable a post holder to respond professionally to all arising queries. Post holder will be required to develop effective relationships with a wide range of staff and key stakeholders and have a positive ‘can do’ attitude.
Main duties of the job
The post holder will assist with provision of a wide range of Clinical Governance and Assurance functions that sit behind our clinical services, along with administrative and clerical tasks required to facilitate the improvement of quality and patient safety processes across the division.
The focus will be to provide a high‑quality input to assist the Divisional Governance Lead and Divisional Leadership Team in implementing the clinical governance agenda by achieving compliance with relevant external and internal standards, regulations, policies and requirements.
The post holder will be responsible for provision of tasks related to facilitation of patient safety events/incidents, risk management, complaints/PALS;
Offer support and guidance to divisional services/managers in management of medical devices across the division;
Co‑ordinate and prioritise governance tasks and functions related to Health and Safety, Subject Access Requests/other relevant requests covered under Information Governance framework (e.g. FOI, CHC, LeDeR, Coroners) including handling of patient's Medical Records and other sensitive and confidential documentation;
Facilitate actions/escalations arising from National Patient Safety Alerts/other safety alerts, NICE, as well as CQC requests/inspections/other internal and external audits and quality and assurance visits/reviews.
Job responsibilities
The service operates between the hours of 8 am to 6 pm over 5 days per week and the working pattern for the successful candidate will not include weekend working and bank holiday periods. This post may require the successful candidate to occasionally travel across sites so a full driving licence and car available for work is desirable but not required.
Person Specification
* Educated to degree level or equivalent
* Significant experience of working in Health services
* Willing to undertake training to develop new skills and competencies
* Knowledge and understanding of a clinical governance function within NHS
* Evidence of continued professional development relevant to role
* A practical understanding and application of risk management principles and clinical audit methodologies
Experience
* Experience of working in a clinical governance / risk management / patient safety or other multidisciplinary teams with exposure to these areas
* Experience of proven ability to produce high‑quality written reports in various formats
* Able to prepare and make presentations with credibility to clinicians
* Experience of extracting, analysing and interpretative of data
* Experience in using departmental systems and the internet/intranet for tasks completion
* Experience of analysis of incidents and identification of trends including applying principles of PSIRF
* Knowledge and application of both qualitative and quantitative methodologies for evaluation and statistical procedures
* Experience in supporting or strong understanding of quality improvement initiatives, such as handling patient complaints, investigating incidents, and managing/handling to patients' feedback
* Experience that demonstrates a commitment to patient‑centred care and improving patients' outcomes
Skills/knowledge
* Excellent communication skills with ability to demonstrate respect, compassion and professionalism
* Strong analytical skills and a problem‑solving approach
* Proficient in Microsoft Office packages including Excel, Word and PowerPoint (intermediate to advanced level or ability to learn new IT skills quickly)
* Effective time management, methodological approach and strong organisational skills, including the ability to work to tight deadlines
* Understanding of confidentiality and handling of sensitive information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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