IT Support Specialist (2nd Line Support) - up to £28,000 + benefits We're looking for an IT Specialist to join a growing technology team supporting over 1,500 users across the UK. This is a hands-on role where you'll provide 2nd line support, resolve complex technical issues and work closely with wider infrastructure and product teams. What you'll be doing Providing 2nd line support via phone, email and face to face Troubleshooting hardware, software and Microsoft 365 issues Escalating and triaging complex incidents across technology teams Supporting IT projects and system improvements Maintaining knowledge base documentation Working to SLA targets within an ITIL-based support environment What we're looking for Experience in a technical support or service desk role Strong Microsoft 365 knowledge Experience using ticket management systems Hardware and software troubleshooting skills Excellent communication and customer service Nice to have macOS support experience Microsoft Intune exposure ITIL Foundation or Microsoft certifications Ready to apply? Please apply with your latest CV. Know someone who'd be great for this role? We offer a referral scheme, so feel free to get in touch. Note: We aim to respond to every application, but due to volume this isn't always possible. If you haven't heard back within 7 days, unfortunately you haven't been succes...