Customer Service Administrator (Technical Operations) – Redditch
Arden Personnel is recruiting for a Customer Service Administrator to join a specialised Technical Operations team in Redditch. This is a permanent, part-time logistics administration role designed for a candidate who thrives in a fast-paced environment and takes pride in delivering exemplary service.
Role Overview
* Job Title: Customer Service Administrator.
* Location: Redditch.
* Work Setting: 100% office-based; no hybrid working option available.
* Salary: £18,000 pa actual
* Employment Status: Permanent, Part-Time.
* Working Hours: 25 hours per week.
* Shift Pattern: Wednesday – Friday, 07:00 – 15:30.
* Break: Includes a 30-minute unpaid lunch break.
* Reporting to: Customer Service Manager.
Job Purpose & Scope
The Technical Operations Customer Service Administrator assumes responsibility for high-level service delivery. The post holder must maintain full control over the tracking and movement of goods from A to B, ensuring customers are kept informed at all times. This role requires a highly organised, data-driven professional who remains focused under pressure.
Key Responsibilities
* Order Management: Load orders onto the system and ensure all tasks are completed to a high standard.
* Logistics Tracking: Take control of tracking the movement of goods and provide clear progress updates to customers.
* Documentation & PODs: Close out job files by obtaining PODs (Proof of Delivery) and other required information (Purchase Orders, etc.) before scanning documents onto the system.
* Data Integrity: Maintain various spreadsheets and ensure system data integrity at all times.
* Stakeholder Liaison: Communicate effectively with carriers, subcontractors, and the warehouse to plan work effectively for outgoing loads and returns.
* Financial Administration: Deal with invoice queries and ensure jobs are checked on the system before invoicing.
* Internal Collaboration: Liaise with Operations, Accounts, and Warehouse teams, effectively escalating issues relating to customer or system requirements.
* Complaint Handling: Manage customer complaints and potential claims while keeping logs up to date.
Candidate Requirements & Qualifications
* Education: Minimum of 5 GCSEs (or equivalent) with a good level of numeracy and literacy.
* Technical Skills: Must be computer literate, including proficiency in MS Office (Excel, Word), email, and databases.
* Experience: Proven experience in a customer-focused administrative role. Knowledge of the Transport and Freight Forwarding industry is a distinct advantage.
Key Attributes:
* Highly organised with strong time-management and multitasking abilities.
* Data-driven mindset with excellent attention to detail.
* Ability to resolve issues through active listening.
* A second European language is considered an advantage.
Benefits & Working Conditions
* Holiday Allowance: 25 days holiday (pro-rata) plus bank holidays.
* Flexibility: Option to purchase up to an additional 5 days of holiday.
* Health & Safety: Responsibility to observe and uphold high Company Health & Safety standards for colleagues and contractors.
We’re an equal opportunities employer.
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