What you’ll be doing:
* Working closely with a small team of managers to ensure the store runs smoothly every day.
* Taking responsibility for the daily operations of the store, often being the sole manager with full accountability.
* Collaborating with a team to complete tasks, ensuring efficient and safe customer service.
* Managing people by overseeing performance, conducting disciplinary actions, and ensuring accurate scheduling and pay.
* Supporting other stores within the network as needed.
What makes a great customer & trading manager:
* Experience in line management within a fast-paced, operational environment.
* Excellent customer service skills and ability to coach a team to do the same.
* Ability to meet KPIs and other performance metrics.
* Experience handling disciplinary, performance, or employee relations issues.
* Strong leadership skills, comfortable managing operations independently when required.
Working for us has great rewards
Salary depends on experience, store size, complexity, and location. We offer a range of benefits, including:
* 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks; increased discounts on Fridays, Saturdays, and pay days.
* An annual bonus scheme based on performance.
* Free food and hot drinks in stores.
* Generous holiday, maternity, and paternity leave.
* Matching pension contributions (4-7.5%).
* Sainsbury’s share scheme at discounted rates.
* Wellbeing support including counseling and legal advice.
* Colleague networks and development opportunities.
* Cycle to Work scheme and special offers on various services.
An inclusive place to work and shop:
We’re committed to diversity and inclusion, providing resources, mentorship, training, and career progression opportunities. We celebrate diversity through initiatives and events. For more information, please visit here.
Reasonable adjustments: If needed, let us know during the application or interview process, and we will support you.
Leading in our stores:
Our managers are the driving force behind our business, leading with passion and boldness. They empower teams to excel daily, ensuring product availability, safety, and seamless operations, creating rewarding experiences for colleagues and customers alike. This is how we bring our purpose to life, one action at a time.
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