Ben & Jerry’s
Ben &
Jerry's Homemade Inc., started in 1978 in a renovated gas station in
Burlington, Vermont, USA, founded by childhood friends and dedicated activists
Ben Cohen and Jerry Greenfield. In 2000 Ben & Jerry’s became a wholly-owned
subsidiary of Unilever while maintaining an independent Board of Directors to
provide leadership focused on preserving and expanding Ben & Jerry's social
mission, brand integrity, and product quality. Nowadays our products are
distributed in 35 countries in supermarkets, grocery stores, convenience
stores, franchise Ben & Jerry’s Scoop Shops and other venues.
At Ben &
Jerry’s we have an inspiring ambition. We aim to pioneer our ‘linked prosperity
business model’ to advance the global movement for social and economic justice
while growing our sales to one billion € by 2026. This translates into a
high-paced growth environment where we bring our grassroots and activist spirit
every day. That is how we remain a true values-led organization with a
connected 3-part mission, which you will find reflected in your goals and
aspirations:
1)
Social mission: to initiate
innovative ways to improve the quality of life locally, nationally and
internationally
2)
Product mission: to make and distribute the
finest quality all natural and super premium ice-cream and euphoric concoctions
3)
Economic mission: to operate the Company on a
sustainable financial basis of profitable growth
Role & Responsibilities
SUMMARY:
Drive consumer loyalty by providing a fun, clean and high energy
environment to all of our guests while supporting & supervising the
daily operations of a Ben and Jerry’s owned scoop shop and staff. Continually striving to provide
world class customer service in all aspects of this job while showcasing and living our 3 part mission
on a daily basis while ensuring that all guests leave with a euphoric
experience and stronger bond to the brand.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
·
Support
the Store Manager in all areas of the business, as guided below
·
Supervise
Shift Managers and/ or team members in the successful operation of the Brand
Hub
·
Support
Store Manager in managing and developing the catering and off premise business
including cakes and delivery
·
Support in the development of fulltime Scoop
Shop staff to maximize performance and development through the use of
Performance Development Plan (PDP) process and ongoing coaching and development
·
Identify and resolve problems from customers and
staff members that affect Brand Hub operations
·
Support with the scheduling of all store staff
and events
·
Support
with the overall store operations including appearance, cleanliness, and
compliance with safety and operating standards, and merchandising and display
execution
·
Support
with the hiring and manage store staff ranging from 5-20 employees
·
Support
with developing and managing the training and orientation of all employees with
a strong emphasis on providing excellent customer service
·
Support
with daily financial operations to include cash management, bank procedures,
ordering, inventory, register accuracy, preparation of sales and inventory
reports and analyses to enhance business operations
·
Accountable
for maintaining the accuracy of daily cashing in and out of all registers and
cashiers, sales to cash reconciliation, and daily sales summary reports for
their shift
·
Support
Retail Operations training needs
·
Actively
support company safety goals by ensuring consistent safe work behaviors
Additional Information:
·
Physical aspects of
the job include: oversize merchandise handling, bulk containers of ice cream,
supply orders, general cleaning and maintenance and standing for long periods
of time
Our people profile:
To support out
3-part mission, Ben & Jerry’s also has an outspoken people-mission. We look
for people with these characteristics to strengthen our team:
-
Purpose-driven: passion and drive to make a real impact with through our
Social Mission
-
Empathy: curious to collaborate with a
variety of personalities and styles and to build excellent relationships with
internal & external stakeholders – this includes cross-functional
relationships and striving for collaborative success
-
Mastery: continuously learn and develop to remain an expert in your
functional area
-
Autonomy: dare to make choices and take ownership
-
Activism: interested in bringing about political or social connectivity