Global Fire & Security Systems – Senior Contracts Administrator
Location: Head office, Nottingham, NG2 Business Park, UK.
Global Fire and Security Systems is an independent company established in Nottingham since 1999, and a market leader in providing quality product solutions across the fire and security marketplace nationwide. We specialise in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems. Due to continued growth, we are seeking to appoint a Senior Contracts Administrator.
Job Purpose
Provide administrative support to the Contract Management and Engineering teams, managing contract documentation, data entry, renewal processes and client communications.
Key Tasks
* Review and respond to internal and external enquiries, communicating with new and existing clients.
* Review and process set up of new maintenance orders via internal CRM tools whilst checking data accuracy.
* Renegotiate contracts (e.g., fixed‑term agreements with pricing changes).
* Retain contracts with support from the Operational Team.
* Process contract changes for additional equipment on existing contracts.
* Contact internal and external clients to obtain missing information or answer queries.
* Maintain and update customer records in the CRM system.
* Mobilise large new contracts with Business Development Managers and Sales Coordinators.
* Import database changes and new contracts into the CRM system via an import tool.
* Review and collate asset data using internal apps for contract accuracy.
* Update customer records with notes and specific portal instructions.
* Manage own workload ensuring all KPIs are met.
* Identify and resolve problems on accounts post‑mobilisation, data change, integration.
* Perform day‑to‑day administration duties to keep the Contracts team operating effectively.
* Attend contract management update meetings with senior management as required.
About You
* Proven work experience as a Contracts Administrator or Sales Support agent.
* Confidence and enthusiasm, able to work independently and as part of a team.
* Hands‑on experience with CRM software and MS Office (especially Excel).
* Excellent attention to detail in a fast‑paced role, communicating via phone, email and portals.
* Strong organisational and multitasking skills.
* A team player with a high level of dedication.
* Ability to work under strict deadlines.
What We Offer
* Discounted travel to work schemes – Tram2work and Robin Hood tram and bus scheme.
* Excellent public transport location.
* Employee recognition scheme.
* Paid refer‑a‑friend bonus.
* Development and progression opportunities.
Inclusion and Diversity
We are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. All qualified candidates are encouraged to apply, regardless of experience or qualifications – we value the perspectives that diverse backgrounds bring to our team.
We look forward to hearing from you.
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