Job Description
Reception Team Member - Edinburgh
Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots - ideal for the modern traveller.
Our mission is to help guests experience the city on their own terms - combining independence and hospitality in every stay. We're a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we're proud of.
We're now hiring a Reception Team Member to help shape the Staycity guest journey.
Benefits:
* Paid family leave (>1 year of service)
* Flexible working patterns
* Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
* Discounted rates for overnight stays for you, your family and friends
* Refer and earn scheme - earn up to / 550
* Cycle to work scheme- to support a healthy lifestyle and our planet
* Education Support to help you foster new skills
* Volunteer days: 2 paid volunteer days per year
* Support for you and your family when you need it with our Employee Assistance Program (EAP)
* An extra day off to celebrate your birthday
We would love you to have:
* Previous experience working in a similar property is helpful but not a "must have" as full training will be provided
* Prior experience using Opera is helpful but not a "must have" as full training will be provided
* Excellent communication and interpersonal skills are required for this role.
What you can do for us:
* Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
* Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions.
* Amaze our guests: Show attention to detail and outstanding organisational skills to delight our guests.
* Go above and beyond for guests and team: Create raving fans by always exceeding guest and team expectations.
* Bring a positive attitude: Radiate positivity and contribute to a vibrant workplace and team
* Be kind & treat everyone with respect: Strive for an atmosphere of kindness and mutual respect among colleagues and guests
Join us and be part of the journey.