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People services security pass administrator

Hounslow
DHL Express
Security
Posted: 19 February
Offer description

**Hours:
Part time, 20 hours per week (Flexible working hours to meet the requirements of both AM and PM shifts - to be discussed in interview)

Location:
DHL Aviation at London Heathrow Airport

Department:
HR – People Services

DHL is the most international company in the world with a global network in over 220 countries and territories across the globe, and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.
As DHL continues to grow, we've an excellent variety of employee benefits available These include:

* Competitive salary, including unsociable hours shift allowance
* Annual bonus up to 5% (depending on company performance)
* Free onsite parking
* My DHL Rewards (discount, saving, cash back at over 3000 retailers)
* Pension Scheme with up to 6% company contribution
* DHL Share Purchase Plan (after 3 months)
* Private Medical Scheme (after 12 months)
* Access to Occupational Health
* Enhanced Maternity pay (after 12 months)
* Cycle to Work scheme
* CIS Induction – a week's all expenses paid induction to our Company Values
* HealthyMinds – Employee Assistance Programme

Key responsibilities:

* Process all security pass applications for LHR and LTN new starters, renewals, agency workers, and visitors via the ID Gateway, including conducting security interviews, right-to-work checks, and DBS checks
* Monitor and track Security ID application progress, resolving any issues or delays as necessary
* Manage DBS checks through the Staffvetting platform and provide support to employees throughout the process
* Act as the first point of contact for employees regarding security ID pass queries and provide guidance on requirements and procedures
* Maintain accurate records and documentation in line with CAA and GDPR requirements
* Coordinate with agencies to review vetting pack compliance to sign off in line with CAA requirements and DHL policy
* Prepare and distribute long service awards
* Assist with ad-hoc tasks as required within the People Services Team

You'll bring to this role:

* Strong attention to detail with the ability to ensure accuracy in processing security pass applications
* Ability to work independently with minimal supervision, as well as collaboratively within a team environment
* Excellent communication skills, both written and verbal
* Effective time management skills with the ability to prioritise tasks and meet deadlines
* Highly organised with a structured approach to managing workload
* Proficient IT literacy and experience using Microsoft Excel and Outlook
* Must hold a valid UK diving license and be willing to travel to EMA once a month and as required for team meetings and to LTN as required

Applications:
To apply for the position, please submit your CV detailing your full and complete 5-year history including employment, education and any gaps of unemployment longer than 28 days. Please note, internal applicants are required to let their manager/supervisor know that they're applying for a new position.

Closing date: 4th March 2026**

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