Located on the lower Mall, opposite Mango.
A first-class shopping experience starts with our in-store Style Advisors. Natural promoters of customer service excellence, they go out of their way to provide an outstanding in-store experience to ensure that our customers return time and time again. Hardworking and dedicated, our Style Advisors treat our customers as their primary focus, actively listening to their needs and providing considered product and styling options to enhance the overall store performance.
As a Style Advisor, you will connect with customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager, you will stay up to speed on the latest styles and be a driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising customers on outfit building will be second nature (whether that be daywear, workwear, or wedding wear), and you will strive to help achieve commercial objectives by finding the best style solutions for our customers.
Key accountabilities and KPIs include:
1. Actively greeting, assisting, and selling in a professional and consultative manner to build multiple sales, championing our high-quality premium products at all available opportunities.
2. Delivering an inspirational picture of the TFG vision in store to drive performance by maintaining high visual merchandising standards.
3. Operating an electronic Point of Sale system, handling transactions accurately with care, and anticipating future opportunities to keep customers engaged.
4. Assisting in all tasks required for the smooth day-to-day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination.
About You
We will provide full training and ongoing support to ensure you have all the tools to succeed. You should be reliable, motivated, flexible to work on a rota basis, and able to balance shifting priorities. Excellent communication skills and a passion for customer service are essential, along with sharing your product knowledge and styling expertise. Customer-centric, you will take pride in your work, focused on adding value and maximizing every commercial opportunity.
About Us
Hobbs London is a luxury women’s fashion brand, showcasing timeless British style and expert craftsmanship. Since opening in Hampstead, London in 1981, Hobbs has grown from a sought-after shoes label to a global brand synonymous with the best of British design.
Each collection embodies the multifaceted nature of the modern woman—tailored to be feminine, offering everyday polish alongside standout event dressing.
Since joining TFG London in 2017, a listed retail conglomerate owning Phase Eight, Hobbs London, and Whistles, we have experienced growth and development opportunities across the business.
TFG London is committed to creating an inclusive culture that welcomes, develops, and celebrates diversity of backgrounds, experiences, and perspectives. We strive to ensure an environment where differences are respected, encouraged, and celebrated, allowing everyone to bring their authentic selves to work, where their contributions are valued and perspectives appreciated.
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