We are seeking a Technical Service Delivery Manager to own the delivery, performance, and optimisation of core technical systems supporting the Port Services side of a leading shipping industry business. This is a systems-focused role with a strong technical infrastructure background, the ability to manage service delivery end-to-end, and the capability to bridge technical teams and the wider business. The role is critical to ensuring that our clients' systems remain reliable, secure, and fit for purpose in a fast-paced operational environment.
Overview
Technical Service Delivery Manager - Infrastructure – Financial Services – £60,000 – Hybrid
Responsibilities
* Service Delivery & Operations: Manage and optimise IT systems supporting port services, ensuring availability, stability, and performance meet operational needs.
* Stakeholder Management: Act as the primary contact for internal operational teams and external suppliers, aligning on service expectations and improvements.
* Technical Oversight: Apply hands-on IT infrastructure expertise across networks, servers, storage, and cloud services to ensure best practice and operational resilience.
* Project Support: Lead or support infrastructure-related projects, from upgrades to system integrations, ensuring delivery within scope, time, and budget.
* Business Analysis: Understand operational port service workflows, capture requirements, and translate them into technical solutions.
* Continuous Improvement: Identify and implement system enhancements, automation, and process optimisations.
* Risk & Compliance: Ensure systems meet security, compliance, and governance standards.
Skills & Experience
* Strong technical background in IT infrastructure - networking, servers, storage, cloud, and security.
* Proven track record in service delivery management, ideally within operational or industrial environments.
* Familiarity with ITIL service management processes (ITIL certification desirable).
* Experience managing or delivering IT projects using Agile, Waterfall, or hybrid approaches.
* Ability to analyse operational needs and design technical solutions to meet them.
* Excellent communication skills to engage technical and non-technical stakeholders.
Package
* Discretionary bonus
* Hybrid (3x week in Ipswich office)
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Financial Services
* Banking
* IT Services and IT Consulting
Note: The original page contained additional listings and promotional text that are not essential to the job description. This refined version retains the core responsibilities, qualifications, and expectations.
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