Job Title: Product Support Specialist Department: Technical Responsible to Technical Manager Responsible for Management of the provision of technical solutions, installation assistance and field support to nominated accounts within a defined geographical region within UK and Ireland. Overall, Purpose of Job * Support clients by providing the highest level of technical service to maintain customer confidence in our products and enable EVOCA to achieve sustainable competitive advantage throughout the UK and Ireland. * Work closely with the UK management team to ensure the UK strategy and business goals are achieved. Main Responsibilities * Provide on-site technical support to our client base offering positive solutions to technical issues within a given time scale. * Maximise assistance given to our clients by prioritising visits correctly (coordinating diaries with the Technical Manager) and completing/distributing all relevant visit reports. * Maintain good customer relations by presenting a professional, efficient, and helpful service. * Assist in the preparation and presentation of technical training courses and exhibitions when required. * Provide onsite training for engineers and operators as directed by the Technical Manager. * Assist in the staffing of the Technical Help Desk when directed by the Technical Manager. * Provide cover for absence of other Technical Staff as directed by the Technical Manager. * Ensure that each nominated account has the appropriate level of technical support. * Ensure all personal expenditure is conducted within company policy. * Inform the Sales Director of any competitor product/price comparisons and technical activities, which will be added to the EVOCA competitor comparison file. * Responsible for regularly reviewing the client database to ensure it is updated to create a “market specific” mailing list for future technical communications. * Attend regular reviews with the Technical Manager to identify training requirements as well as setting “smart objectives” and planning your personal development. * Contact Key Customers regularly to ensure satisfaction of the departments/Company’s service. * Any other Duties as requested by the Technical Manager. Academic Qualifications/Experience * 5 “A-C GCSE grades with proven skills in electrical/mechanical disciplines * Previous experience in fault finding vending equipment and working in a customer facing environment. Required Competencies Technical-Scientific Competence * Knowledge of electro/mechanical vending / HoReCa equipment * Fault Finding & Correction of vending / HoReCa equipment. * Knowledge of H&S relating to Installation & Maintenance Vending / HoReCa Equipment. Communication Competence * Ability to communicate with customers at all levels. * Delivery of effective training of vending / HoReCa equipment * Communication with internal departments IT Competence * Microsoft office applications to good standard. Excel & PowerPoint * Help Desk System (Salesforce) * Technical Database (Salesforce) Organisation Competence * Planning & Organisation * Time Management