Rooms Division Manager
Location: Arthouse Hotel Glasgow
Reports to: General Manager
The Role
At Arthouse, the guest experience is shaped long before and long after check-in.
Were looking for a Rooms Division Manager to lead the Front Office function and take ownership of the overall rooms journey. Someone who understands that this is where first impressions are made, problems are solved, and loyalty is built.
This role is about creating a seamless, confident operation that feels organised behind the scenes and effortless to the guest. Youll lead the Front Office team, drive standards, and ensure every arrival, stay, and departure reflects the Arthouse experience.
What Youll Be Responsible For
Front Office Leadership
Lead and develop the Front Office team to deliver a confident, engaging, and consistent guest experience
Set clear expectations around service, presentation, and communication
Be visible on the floor, supporting the team during key service periods
Create a culture where standards are understood, owned, and delivered every day
Guest Experience & Journey
Oversee the full guest journey from pre-arrival through to departure
Ensure all guest interactions feel personal, efficient, and well handled
As part of the senior team you will lead guest lead initiatives to provide bespoke and innovative experiences
Resolve guest issues quickly and professionally, turning problems into positive outcomes
Work closely with Housekeeping and Maintenance to ensure room readiness and quality
Operations & Flow
Manage daily operations of the Front Office, ensuring smooth and efficient service at all times
Oversee room allocations, arrivals, departures, and occupancy planning
Ensure strong communication across departments to maintain operational flow
Continuously review and improve processes to enhance efficiency and experience
Commercial Awareness
Support the delivery of room revenue targets through effective inventory management and upselling
Drive team engagement with upselling and guest experience enhancements
Understand demand patterns and work closely with the commercial team to maximise performance
Standards, Compliance & Systems
Ensure all Front Office procedures are followed consistently and accurately
Maintain compliance with company policies, data protection, and guest security
Ensure systems (PMS/CRM) are used effectively and accurately
Support audit readiness and maintain high operational standards
People & Development
Recruit, train, and develop a strong Front Office team
Conduct regular 1:1s, performance reviews, and development planning
Manage rotas in line with business levels and budget
Create a positive, supportive working environment that encourages growth
What Were Looking For
Experience in a Front Office or Rooms Division leadership role within a luxury or lifestyle hotel environment
Strong understanding of guest journey, service delivery, and operational flow
A confident leader who is comfortable being present and visible
Organised, calm under pressure, and solutions-focused
Commercially aware, with the ability to balance service and performance
An understanding that culture is how we show up every day
Key Traits
Guest-focused
Organised and decisive
Strong communicator
Detail-aware
Enthusiastic, calm and composed
Why Arthouse
Arthouse is built on character, not convention.
The arrival experience is where that character comes to life first. This role is about setting the tone, creating flow, and making sure every guest interaction feels considered, not routine.
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