Job Description
Powered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.
At Metro, its our innovative technologies, pushing of boundaries, and most importantly, our employees that sets us apart.
We are seeking an experienced CargoWise Master Data Analyst to oversee the management and governance of Master Data within our CargoWise freight forwarding software system. The ideal candidate will ensure data integrity, accuracy, and consistency to support our operational efficiency and decision-making processes. Candidates will be joining a strong technical team of four focused individuals and contribute to a collective focus of maximising the optimisation and usage of CargoWise.
Key Accountabilities and Responsibilities:
* Master Data Governance: Establish and enforce policies and procedures for managing Master Data in CargoWise.
* Data Quality Management: Monitor and ensure the accuracy, completeness, and reliability of Master Data; implement data cleansing and validation processes. Undertake data entry tasks as and when required.
* Data Integration: Collaborate with IT and operations teams to design, implement, and optimise data integration workflows between CargoWise and other enterprise systems.
* Training and Support: Provide training and support to users on Master Data management best practices and the effective use of CargoWise features.
* Reporting and Analytics: Develop and maintain reporting tools and dashboards to track Master Data performance metrics and inform decision-making.
* System Optimisation: Identify opportunities for process improvements within the CargoWise platform to enhance Master Data management efficiencies.
* Cross-Functional Collaboration: Work closely with freight operations, finance, and compliance teams to align Master Data requirements with business objectives. Act as the primary point of contact for day-to-day Master Data end users (colleagues) for their area of the business providing support for queries and issues, ensuring timely resolution and escalation when necessary.
* Project Management: Lead or participate in data-related projects, ensuring alignment with organisational goals and effective execution.
* Research & Project Support: Conduct thorough research on project-related information and compile concise advisor summaries and notes for distribution. Where required reach out to relevant external helpdesks to address any inquiries or concerns pertinent to the project.
Desirable Knowledge, Skills
* Proven experience in data management and governance, preferably within the freight forwarding or logistics sector.
* Understanding of Company Structures and a general awareness of how commercial organisations operate
* Proactive in approach to the practical implementation of data governance practices
* Experience of navigating ambiguous situations, displaying strong problem solving and analytical skills with the ability to assess complex information, identify key issues and support the reporting of data risks.
* IT literate, MS Office applications.
* Proficiency in CargoWise software including modules: Organisations, Contacts, All Reference Files (Shipping Lines and Airlines & Vessel Lists), International Zones, Consolidations, Shipments, Customs Declarations, Transport Bookings, Running Reports, Reports and Contact, (preferred)
* Experience with other ERP or logistics systems is a plus e.g. Descartes MacroPoint, SAP Integrated Business Planning, Oracle Supply Chain Management (SCM) Cloud, and Descartes Aljex.
* Experience within Freight Forwarding Industry
Education/Qualification:
* Candidates will be considered equally on experience and qualification.
* CargoWise Certified Professional (CCP) preferred
Profile:
* Strong analytical skills and attention to detail, with a data-driven mindset.
* Excellent communication and interpersonal skills, with the ability to collaborate across departments and at all levels across the organisation including board level.
* Ability to consider the impact across the whole business of any changes to Master Data and related processes.
* Familiarity with data modelling concepts and best practices.
* Strong organisational and time management skills and the ability to manage multiple priorities effectively
* Willingness to learn and develop.
* Investigative nature
* Have a professional, flexible, and personable approach.
* Ability to think critically and objectively.
* Ability to take a logical approach to fault finding and problem resolution.
* Demonstratable experience of ‘getting things done’ and ‘can do’ attitude.
Why choose Metro?
* Competitive salary including a bonus paid twice a year!
* Access to our benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more.
* Health cash plan.
* Octopus Electric Vehicle car scheme.
* Respectful working environment.
* Plenty of opportunities for training and development