Job Description
Our client based in Alexandria, Dunbartonshire, requires a permanent EUS Engineer to provide face-to-face on-site IT support to customers. This consists of answering ‘how to’ questions, providing a first-time fix where possible and offering the most appropriate and efficient solution. You will also have experience with datacentre or server rooms including network and server support.
This role is to provide face to face first line and second line support which will include technical advice (both proactive and reactive) to customers on queries and requests related to all aspects of application, desktop/mobile and network systems and to ensure that this support meets the established Service Level Agreements and quality standards in line with customer expectations. In addition to this you will provide hardware support, including configuration and replacement of devices.
There will be a requirement to take part in an on-call rota providing out of hours support when required by the customer/s.
The most integral element of this role is the enhancement of Customer Experience which requires a positive, upbeat, and proactive ‘can do’ attitude.
EXPERIENCE:
1. Appropriate IT background and experience
2. Appropriate customer facing / user support experience
3. Evidence of problem-solving skills
4. Demons...