Corporate Relationship Executive
We’re looking for a Corporate Relationship Executive to join our Existing Customer Management SMB team to help us unleash the potential of every business.
About the Team
The team is responsible for managing the payments business for larger SMB customers by driving additional revenue from the accounts to hit financial growth targets.
Responsibilities
* Act as the main point of contact for a portfolio of SMB customers.
* Drive merchant advocacy and customer engagement within the mid‑market portfolio.
* Protect and grow net revenue through customer retention and cross‑sell activity.
* Reduce attrition and limit giveaways during reviews.
* Ensure contracts are in place and up to date to support retention.
* Increase product penetration to achieve cross‑sell targets.
* Demonstrate understanding of company products and services, articulating customer requirements to enhance the product roadmap.
* Focus on account retention with a growth mindset to identify and pursue new opportunities.
Requirements
* Experience in a telephony‑based customer contact position.
* Confidence in influencing and negotiating with customers when advising on products and services.
* Target‑based mindset; well organised, self‑motivated and tenacious, with the ability to explain complex information to customers.
* Knowledge and experience of Excel and CRM.
* Experience managing a portfolio and meeting individual sales targets.
Bonus Skills
* Previous experience in a payments environment.
* Experience of technical sales.
Company Culture
What makes a Worldpayer? Think, Act, Win. We stay curious, ask the right questions, find creative solutions to simplify the complex, empower decisions, and work together to win and learn.
Benefits
My Health
We provide a healthcare allowance towards the costs of your health benefits, giving you the flexibility to choose the coverage you and your family needs across our medical, dental and healthcare cash plans. Our medical plan also includes a neurodiversity assessment pathway.
My Money
We offer access to a pension scheme with a company contribution of 9% of base salary if you contribute at least 3%. You can also own your personal finances through our Workplace ISA and GIA.
My Lifestyle
We offer Employee Assistance Programs to support through any changes that matter to you.
My Family
Our family inclusion network offers support for Worldpayers raising families and caring for family members.
My Protection
We offer company‑funded life and income protection insurance with the option to purchase additional insurances, including critical illness for you and your partner, life insurance for your partner, and personal travel insurance.
My Time Off
We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.
My Specialized Support
We offer company‑funded annual Health Assessments. We also provide free access to a Virtual GP for you and your family, and full funding for female Worldpayers to access our Menopause Support Plan.
My Wellbeing Allowance
We provide a monthly wellbeing allowance for you to spend on anything that supports your physical and/or mental wellbeing.
Worldpay is the leading provider of payment services in the United Kingdom, committed to offering a diverse and inclusive workplace.
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