Responsibilities
* Support the team with the administration of new business, renewals, mid‑term adjustments, obtaining quotations and invoicing of premiums.
* Assist in achieving Group/Division client retention targets by providing an excellent level of service.
* Undertake market exercise to establish the most competitive terms available.
* Obtain renewal terms and present them to clients.
* Issue renewal documentation in line with contract certainty.
* Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
* Record all relevant information, correspondence and documentation on Acturis and manage the diary system effectively.
* Process adjustments in line with procedures, including notification to insurers, issue of revised documentation and collection of additional premiums.
* Actively cross‑sell products from other Divisions.
Skills & Abilities
* Good technical insurance knowledge, assessed by regular in‑house testing.
* High accuracy and attention to detail.
* Ability to process work quickly and efficiently.
* Strong organisational skills: prioritise work and meet deadlines.
* Excellent client service skills.
* Good negotiation and broking skills.
* Ability to gather and analyse information from the client.
* Ability to identify and respond appropriately to an individual client’s level of understanding.
* Ability to persuade and influence others.
Qualifications
* GCSEs A–C (or equivalent) in Maths and English.
* Cert CII (desirable).
* Acturis experience (desirable).
Qualifications & Knowledge
* Working knowledge of all the main classes of General Insurance.
* Understanding of the CII’s Code of Ethics and GDPR.
* Minimum of 2 years’ industry experience.
Benefits & Working Conditions
* Full‑time, permanent opportunity based in our Derby office, with on‑site attendance of approximately 2 days per week.
* Career that you define with professional growth opportunities and generous learning paths.
* Reasonable adjustments: accommodations such as flexible hours or hybrid working where possible.
* Inclusive culture that values diversity; we aim to support every employee.
Employment Equity
Howden values diversity and aims to ensure all employees feel included and respected.
#J-18808-Ljbffr