Who We Are Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experiences and service for our guests, whichever platform or venue they visit. Our ten destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino, Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo, and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people. Benefits We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer: 50% off food and beverages in all of our UK venues Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more Company Sick Pay Company Pension Life Assurance Refer a friend incentives Financial advice services Employee health and wellbeing services Virtual GP Services Season Ticket Loans Employee assistance program: A confidential helpline providing 24/7 advice and counselling Cycle to work scheme Salary £39,210 (inclusive of Key Property Payment - £3600) What We Are Looking For We are looking for a Cashdesk Supervisor to carry out duties efficiently always ensuring that the Cashdesk functions in an effective manner. When required to act in a supervisory capacity to ensure all duties of other cashiers are controlled in a manner which ensures total compliance with laws, regulations and the policies of the Group and minimises the risk of loss through error, negligence or fraud. Main Responsibilities To assist the Cashdesk Manger and in their absence deputise for them in the supervision and efficient operation of the cash desk. To compile and amend rotas when necessary to ensure that the cashdesk is adequately staffed at all times. In the absence of the Cashdesk Manager dealing with any staffing issues or queries that may arise. Assisting the Cashdesk Manager in the training and assessment of employees, supporting on probationary processes of new starters, input on and where required carry out employee reviews and appraisals and ensure the compilation of complete training records. Be a subject matter expert on the Company’s AML procedures and licence requirements. To monitor transactions and records to ensure that all regulations are complied with. To recognise situations where the reporting of a potential suspicious activity, problem gambling and suspicious transactions is required, and to ensure that the Casino’s Reporting Officer acts on the report. Carry out customer interactions and ensure appropriate follow up, reporting and actions are taken in line with the Safer Gambling Policy. Routine Cash Desk Duties Of A Cashier: Always observe the conditions and requirements of the Cashdesk Procedure Manual, Guidelines, policies, directives and provisions of relevant legislation. Ensure that all Company records and paperwork is accurately and comprehensively completed in accordance with Company procedures and accounting guidelines and reporting errors and omissions to your manager. Investigating queries from head office or in-house. Updating points/player tracking for customers. Maintaining all ATM’s. Processing all banking. Actively meet day-to-day customer service needs and respond appropriately to all queries. Positively support companywide customer service initiatives. Actively create a team environment and support other team members where possible. Keep management informed of major players and their transactions or of any unusual incident or event. Maintain a good working relationship with management and other departments within the Club. Report and refer to senior colleagues any unusual or major incidents of concern. Provide all visitors and members with the highest level of customer service to ensure that a unique guest experience is always achieved. Notify management immediately of any incident or circumstance which may result in a breach of the Gambling Act or Company’s rules and regulations or which may be subject to a formal report being made by the company. Regularly attend employee meetings and training events as and when required. Compliance with all relevant legislation is a crucial requirement of the role. In particular, Cashiers are expected to be knowledgeable about all Safer Gaming and Anti Money laundering requirements. Cashiers must undertake regular associated training and immediately raise any associated concerns with their line manager when on duty, as per the Metropolitan Gaming SG and AML policies. Who You Are Experience working at a cashdesk in a supervisory role. Banking or finance experience. Strongly numerate. Proactive approach. Good communication skills with peers and superiors. Organised and methodical. Upbeat and positive attitude. Exceptional customer service skills. A high level of personal integrity. A strong work ethic with a passion for exceeding expectations. Show respect and appreciation to all. Encourage and contribute toward a culture that supports everyone to be the best that they can be. Required Qualifications Possession of a Personal Functional License (or appropriate gaming licence) Maintain active licence status throughout employment Ensure and complete an internal annual licence verification process advising company and management immediately of any changes to personal licences status throughout the year Complete routine maintenance checks and payments in a timely manner in order to retain licenced status which permit you to undertake job role Desirable Skills Experience in a Casino Operation Competent in the use of Excel Please Note: You must be aged 18 or above and have the right to work in the UK