This Oxfordshire based business is a fast growing technical consultancy and software house, supporting global customers in the scientific, chemical and life sciences industries.
As part of their next stage of growth, they are looking for a Sales Support Manager to help deliver an end-to-end customer support strategy, as well as provide team leadership.
The Sales Support & Operations Manager is a key middle-management role responsible for leading and optimising this company’s sales support infrastructure and pre-sales operations. The role ensures efficient, high-quality support to Business Development activities, enabling revenue growth, operational excellence, and a consistent client experience.
Leading a team of six (Sales Support, BDRs, and Pre-Sales Solutions Consultants), the role acts as a critical link between Business Development, Marketing, Scientific/Regulatory teams, and Project Management, ensuring alignment across the commercial lifecycle.
Responsibilities
Team Leadership & Development
· Lead, manage, and develop a high-performing team of Sales Support, Business Development Representatives and Pre-Sales Solutions Consultants.
· Set clear objectives, KPIs, and development plans aligned to company strategy
· Foster a collaborative, accountable, and customer-focused team culture
· Provide coaching and support to enhance commercial awareness and technical understanding
Sales Operations & Process Excellence
· Design, implement, and continuously improve sales support processes, tools, and workflows
· Ensure efficient management of the sales pipeline, from lead qualification through to proposal submission
· Oversee CRM data integrity, reporting, and performance tracking
· Drive consistency and quality in proposals, quotations, and client communications
· Support resource planning and prioritisation across pre-sales activities
Skills
Essential:
· Proven experience in sales operations, commercial support, or similar role. Must have dealt with mid-large enterprise customers with complex needs and contracts.
· Experience managing or leading teams
· Strong organisational and process improvement skills
· Excellent communication and stakeholder management abilities
· Experience working with CRM systems and sales reporting tools
· Ability to work effectively in a technical, consultancy, or B2B environment
Highly Desirable:
· Experience in scientific, regulatory, or chemical-related industries
· Familiarity with SaaS or digital platform-based solutions
· Experience supporting complex, consultative sales processes · Understanding of global regulatory or compliance environments
Personal Attributes
· Highly organised and detail-oriented
· Commercially aware with a proactive mindset
· Collaborative and able to influence across functions
· Comfortable working in a fast-paced, evolving environment
· Committed to quality, accuracy, and continuous improvement