Join us as an Incident Manager
* We’ll look to you to join our team and take responsibility for one of our key divisions.
* You’ll be working collaboratively with business and wider Technology teams
* Join a supportive and cooperative environment, where we take a real interest in your professional development
What you'll do
We are seeking a highly skilled and experienced Incident Manager to join our team and take responsibility for one of our key divisions. This role requires a great communicator adept at stakeholder communications at all levels, experienced in dealing with clients, regulators, third-party vendors, and payment schemes. The candidate should have experience in handling all types of incidents, including major incidents. This role requires to be part of a shared 24/7 on‑call rota.
Additionally, you’ll be:
* Facilitating incidents by providing support for domain leaders, ensuring timely resolution of incidents, minimising impact on services, maintaining accurate records and ensuring timely and effective communication of status to clients and stakeholders
* Facilitating the Post Incident Review process to assist the timely identification of root causes of incidents and implementation of solutions to prevent recurrence, ensuring continuous improvement
* Supporting analysis of incident data by ensuring accurate records relating to incident data are gathered, reviewed and maintained
* Collaborating with Engineering, Product, Operations and other departments to provide first‑class, fit for purpose incident management support
* Providing insight and input on how to improve any incident management processes via automation
* Handling high‑pressure, time‑critical situations in a calm, measured and constructive way, thinking critically to assess impact and communicate status to various stakeholders
The skills you'll need
We’re looking for someone with proven experience in a similar role within a technology organisation. You'll have excellent communication and stakeholder management skills.
Additionally, you’ll need:
* Experience dealing with clients, regulators, third‑party vendors, and/or payment schemes
* Ability to cultivate and maintain strong, effective internal and external working relationships
* Strong analytical and problem‑solving skills and ability to handle high‑pressure situations and make critical decisions
* Experience handling all types of incidents, including major incidents
* This role requires to be part of a shared 24/7 on‑call rota
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