Position
Ops Strategy & Insights Associate at Deliveroo
Location
London – The River Building HQ
Employment Type
Full-time, Hybrid (3 days in office)
Overview
Our mission is to transform the way you shop and eat, bringing the neighborhood to your door by connecting consumers, restaurants, shops and riders. We are a technology‑driven company at the forefront of the rapidly expanding industry, making access to food and products more convenient and enjoyable.
About the Team
Deliveroo’s New Verticals business is transforming how customers access groceries, everyday essentials, and restaurant‑quality food by operating dark stores, dark kitchens, and new retail models across multiple markets. Within this, the Site Operations org ensures every operation runs efficiently, profitably and consistently across our growing global network. As part of the global branch of Site Operations, our mission in Operational Planning is to make every site a benchmark for operational excellence by driving performance and process excellence through insight, efficiency and continuous improvement.
About the Role
As an Ops Strategy & Insights Associate, you will be at the heart of operational planning for our global Site Operations. You will leverage data and analytics to deliver actionable insights that will shape our strategy across labour management, cost efficiency and operational effectiveness. You will partner with stakeholders across Finance, Site Ops, Legal, Commercial and other teams to drive planning, reporting and budgeting processes. This role is ideal for someone who combines analytical rigor with strong communication skills and a deep curiosity for how operational systems and incentives work.
What You Will Be Doing
* Support operational strategy development through data analysis, modelling and insight generation across all Site Operations markets and businesses (dark kitchens, dark stores and other formats).
* Lead labour management initiatives, helping optimise workforce planning, productivity tracking and labour‑to‑sales efficiency.
* Monitor, report and forecast key operational cost lines, driving performance management and accountability across the global network.
* Build and automate dashboards and reports that make performance transparent, scalable and actionable.
* Partner cross‑functionally with Finance, Commercial, Legal, Compliance and Site Operations teams to ensure alignment between operational and financial planning.
* Provide ad‑hoc analysis and recommendations to senior stakeholders to support key decisions, trade‑offs and investment priorities.
* Help drive a culture of data‑driven decision‑making, continuously improving the accuracy, accessibility and impact of Site Operations data.
Requirements
* Min. 3 years of experience in an analytical or strategy role, ideally in consulting, finance or a high‑growth environment.
* Strong quantitative skills and proficiency in Excel and Google Sheets; experience with SQL, R, Python etc. is a strong plus.
* Understanding of economics, accounting, statistics and/or financial modelling is a strong plus.
* Excellent stakeholder management and communication skills, with the ability to translate data into clear business recommendations.
* High attention to detail, structured problem‑solving ability and a proactive approach to improving processes.
* Thrives in a fast‑paced, dynamic, cross‑functional environment.
* Passionate about delivering measurable business impact.
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, wellbeing, parental leave, pensions and generous annual leave allowances, including time off to support a charitable cause of your choice.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. We are committed to diversity, equity and inclusion in all aspects of our hiring process. If you require adjustments to apply for a position or fairly participate in the interview process, please let us know – we will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
Seniority Level
Mid‑Senior level
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