Our client, based in South Cambridge, is looking for a Sales Advisor to join their family business. This is a full-time position based in our client’s office, working Monday – Friday 9.00am-5.00pm (37.5 hours per week), due to the rural location, candidates will need to have their own transport.
The Sales Advisor will be responsible for processing orders and enquiries received via telephone (and also through the website, emails and faxes), upselling or cross-selling to those customers, and providing customer support. Product knowledge will be essential to this role and full training will be provided.
Key responsibilities will include:
* Ensuring that phones are answered promptly and in a professional, courteous, and coordinated manner.
* Completing orders received via phone, email, or fax in a timely and efficient manner.
* Encouraging customers from our client’s database to purchase products they have not previously purchased from our client.
* Liaising with our client’s couriers to provide customers with estimated delivery times and ensuring that deliveries are made.
* Providing basic help and support to customers (product training will be given).
* Overseeing automated web orders and resolving errors (full training will be given).
* Liaising with our client’s warehouse team to ensure efficient order processing.
* Occasionally you may be asked to call customers to see whether quotations that have been provided will be proceeding to order.
To be suitable for this position, candidates will need to have the following skills and experience:
* A good working knowledge of Microsoft Office (Word, Outlook, Excel)
* A demonstrable understanding of the importance of great customer service.
* Previous knowledge and experience of Sage 200 would be advantageous (full training on the system will be provided).
* Due to the rural location, candidates will need to have their own transport