Be Yourself - Be Leonardo
We have a great opportunity for a Bar & Restaurant Manager to join the group at Leonardo Hotels.
We want you to lead a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel.
Experience we expect -
Department Manager or exceptional Duty Manager looking for their first HOD role
Background in branded hotels or restaurants is preferred so you will understand how we work and settle in quickly
Excellent Customer service skills, standards driven, good organisational skills
To be able to make decisions in a fast paced environment and to enjoy it
To be great at up-selling anticipating customer needs as well as improving the bottom line
To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management
To be able to communicate to and motivate your team providing day to day leadership and direction
Be able to use computer systems we use Opera, SAP and Micros. (for the occasional time you do get a desk)
Your responsibilities will be:
Manage the daily operations of the Food and Beverage Department.
To be out and about in the hotel, managing the day to day operation and ensuring exceptional guest service at peak times.
To plan and ensure the hotel is ready for the days business preparing for the morning meeting and sharing information with the team
To ensure customer satisfaction through establishing and maintaining quality control standards for products & services offered to the customers. They will be checked by our mystery guest.
Ensure the control of costs and productivity.
Keeping the team up to date about departmental, hotel and company activities through daily communications
Develop sales plan in line with annual budget, maximising sales through up selling, using incentives and promotions.
Ensure prompt resolution of customer complaints and keep a close eye on customer feedback through Trip Advisor and other sites, taking on board feedback and making recommendations for changes.
To lead and develop an energetic workforce, with involvement in recruitment, learning and development, team engagement initiatives and all other people management responsibilities.
Why come and work for us
Varied and interesting work- no day is the same at Leonardo Hotels
Great development opportunities over 75% of our General Managers have been internally promoted we run an Accelerate programme to help Managers become Deputy Managers and have an Insights programme for Team members who want to become Managers we really care about developing people
Having the chance to work with and around friendly people we have a great culture with employee satisfaction at 83.3% (2016 result)
Training run by experts to support your needs
Great systems and central support revenue, sales, finance and HR are areas that you can really get the opportunity to learn at Leonardo Hotels
Sensible benefits -Pension Scheme, Life assurance, wellbeing support, wedding leave, Bike to work etc
Earn thousands for recommending a friend to work for us
A target based bonus.
Birthday cards every year- we celebrate everything
The opportunity to work for a well respected brand where people development is at the heart of our culture
Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support.
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