Overview
Receptionist - Bupa Dental Care Crossrail, London
Full or part-time hours considered. Shifts 6.45am-3.45pm and 11am-8pm. 1 Saturday per month 6.45am-4pm; 1 day in lieu will be given back for the Saturday.
Be the friendly face that makes every patient feel at ease from the moment they arrive. At Bupa Dental Care, receptionists are the first point of contact for our patients — welcoming them warmly, supporting them throughout their visit, and helping things run smoothly behind the scenes. This is a varied role at the heart of the practice, delivering the excellent customer care we’re known for.
What You’ll Be Doing
* Customer care at the heart — warmly greeting patients in person and over the phone, answering queries, and maintaining a relaxed, welcoming environment.
* Diary & appointment management — handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
* Supporting patients with confidence — explaining processes and treatment options, supporting payment transactions, and helping patients understand options (private vs NHS).
* Administration you can rely on — keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
* Problem-solving with empathy — handling concerns and complaints professionally, aiming for a positive outcome.
* Being part of the team — supporting clinicians with smooth handovers and the patient journey from reception to treatment, assisting with admin and helping the Practice Manager keep everything running smoothly.
What We’re Looking For
* Previous experience in a customer-focused role.
* Strong communication skills, both face-to-face and over the phone.
* Confidence using IT systems to manage bookings and records.
* A proactive, flexible approach — ready to help where needed to support the team.
* Professionalism, empathy, and a genuine passion for delivering excellent service.
* Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.
Benefits Of Working With Us
* Competitive pay — with opportunities to increase through training and development.
* Healthcare & wellbeing support — remote GP, physiotherapy, mental health services via MyHealthcare, plus an annual allowance to spend on Bupa products. Access to EAP, Family Mental HealthLine, Bupa’s Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
* Financial & lifestyle benefits — retail discounts and tools to support financial wellbeing, reduced rates at gyms and digital fitness providers, and Wagestream (pay before payday).
* Career pathways and progression — ongoing training and support to grow with Bupa Dental Care.
* Additional health perks — Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa’s Menopause Plan.
* …and much more — just ask!
Why join us?
At Bupa Dental Care, you’ll be part of a supportive, welcoming team where you can make a real difference to patients every day. We provide the tools and training you need to succeed, with opportunities to grow your career in a business that puts people first. If you’re organized, approachable, and love helping people, this could be the perfect role for you.
To find out more about working with us, visit our LinkedIn, Facebook and Instagram pages. We champion diversity and actively encourage applications from people with diverse backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will offer interviews/assessments to disabled applicants who meet the minimum criteria and may provide reasonable adjustments during the recruitment process. Bupa Dental Care is an equal opportunities employer.
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