POSITION SUMMARY
We are looking for a passionate Duty Manager to join our wonderful team at London Marriott Hotel County Hall.
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At you.
The impact you’ll make.
First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special.
Perks you deserve.
You’ll be supported in and out of the workplace through:
1. Discounts on hotel rooms, gift shop items, food and beverage
2. Learning and development opportunities
3. Recognition programs
4. Wellbeing programs
5. Encouraging management
What you'll do?
6. Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
7. Communicate any variations to the established norms to the appropriate department in a timely manner.
8. Strive to improve service performance.
9. Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement.
10. Intervene in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
11. Empower employees to provide excellent customer service.
What are we looking for?
12. High school diploma or GED; 4 years’ experience in the guest services, front desk.
13. 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the guest services, front desk, housekeeping, or related professional area.
14. A professional demeanor.
15. The passion for hospitality
LONDON MARRIOTT COUNTY HALL
Embrace history and luxury at London Marriott Hotel County Hall, located in bustling South Bank, steps away from Westminster Bridge. Occupying London’s former City Hall, our hotel embodies the city’s storied history and quintessentially British spirit. A destination like no other. County Hall tucks inspiration around every corner. We relieve stressors and anticipate every need of our guests in this beautiful space steeped in heritage. Our Gillray’s Steakhouse & Bar has won awards and is famous for its extensive selection of 100+ gins. Work in London’s most photographed destination!
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.