We’re looking for an incredible Regional Operations Manager - Cafe to join our F&B team at The Mitre, Hampton Court.
The Signet Collection is a growing family of design-led boutique hotels in remarkable locations — where story, soul, and style come together. From riverside beauty at The Mitre in Hampton Court, to countryside calm at The Retreat at Elcot Park or The Barnsdale, Rutland, and our newest addition, The Alfriston in the South Downs, we’re building a collection of stays with character and ambition.
This is a rare opportunity to lead one of the most exciting hospitality projects within the Signet Collection — the complete re‑design and launch of our new riverside café concept; Coppernose. As the creative and operational force behind this flagship venue, you’ll shape everything from the product strategy and coffee programme to the guest experience, sustainability approach, and cultural identity of the team.
Role Overview
In this highly visible role, you’ll work closely with the General Manager and the wider hotel leadership to bring a distinctive, local‑first, future‑ready café to life — one that will set the blueprint for future Signet locations. You’ll lead the transformation from the ground up, crafting a concept that blends innovation, British provenance, and commercial strength, all while maintaining a strong on‑floor presence to coach, guide, and inspire your team.
What you'll do:
From building sustainable operational systems and signature products, to forging community partnerships and creating standout guest experiences, you’ll have the autonomy to design something meaningful, memorable, and scalable. This is a role for a warm, culturally driven leader who thrives in boutique hospitality settings and wants to make a lasting impact on a brand‑defining project.
What we're looking for:
* A warm, hands‑on leader who builds strong teams and delivers standout guest experiences.
* 3-5 years of experience in boutique F&B or specialty coffee, with a track record of shaping or launching concepts.
* Commercially sharp, sustainability‑minded, and confident navigating operations at pace.
We can offer you:
* An excellent starting salary.
* Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
* Wagestream - access up to 40% of your pay before pay date, and save directly from your salary.
* Your Wellbeing Hub - from an 24/7 employee assistance programme, to gym classes, to nutritious recipes, to clinical counselling, we want to you feel cared for at each step.
* 28 days’ holiday + birthday off (including Bank Holidays).
* Team recognition programme to celebrate your achievements.
* Referral bonus scheme for recommending top talent - earn up to £1000.
* Complimentary team meals on shift.
* Long Service Awards - dinners for two with all the trimmings, complimentary room stays with breakfast and dinner, theatre tickets to see The Lion King, and so much more.
* Access to apprenticeships and accredited qualifications up to Level 4.
Ready to make your mark with an award-winning boutique hotel group? Apply today and help us tell the story of The Signet Collection.