Band 3 - Audiology Secretary/Waiting List Coordinator, Audiology
The closing date is 12 June 2026.
Overview
To provide administrative services and support to the Audiology and Hearing Therapy Departments at West Hertfordshire Hospitals, including secretarial and administrative procedures and systems that are occasionally non-routine.
Main Duties
* Maintain the waiting list and appoint patients.
* Handle queries from patients and medical staff in writing, by telephone, email or post.
* Appoint patients using a specific audiological patient management system, documenting appointments, devices issued and all patient contact.
* Securely collect patients' card details for payments of lost aids through an online banking system.
* Manage all types of communication, including a busy telephone line, typed talk, written correspondence, email and face‑to‑face contact.
* Provide an excellent telephone manner incorporating tact and a positive attitude towards hard of hearing patients.
Person Specification
Education and Qualifications
* Good general education.
* Computer skills.
* Typing speed.
Knowledge
* Proficiency in Microsoft Word and Excel.
* Auditbase (in‑house training).
* RSA Level 2.
* Office and organisational skills.
Experience
* Organisational skills.
* Prioritising.
* Excellent telephone manner.
* Independent planning and prioritising workload.
* Tact and diplomacy.
* Empathy with hard of hearing patients.
* Ability to work under pressure.
* Desire to learn.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service check will be required to confirm no relevant convictions.
West Hertfordshire Teaching Hospitals NHS Trust
£27,106 to £28,850 a year pro rata, including HCA.
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