Front of House Manager Imagine stepping into the heart of a thriving hotel, where the Front of House sets the tone for an exceptional guest experience. As the Front of House Manager, you'll be the driving force behind this vibrant hospitality hub, overseeing the Reception team and collaborating with the Head Housekeeper to ensure seamless operations. This permanent role, offering a competitive Salary & Tronc is your chance to make your mark in a dynamic, branded hotel environment. As Front of House Manager you will need to have exceptional customer service and ensure positive guest experience, with a welcoming and organised front-of-house area for guests, As Front of House Manager you will need to be confident in dealing with customer inquiries, concerns, and feedback promptly and professionally Preferred Requirements: Proven experience as a Front of House Manager or Reception Manager, with a deep understanding of hotel operations and brand standards Proficiency in accounts and invoicing, ensuring accurate financial management Ability to step in as Duty Manager, demonstrating versatility and a hands-on approach Strong communication and interpersonal skills, fostering a positive team dynamic Commitment to delivering exceptional customer service and resolving guest issues efficiently Preferred Qualifications: Relevant experience in the hospitality industry, preferably in a branded hotel environment Excellent organizational and multitasking skills to juggle various responsibilities Passion for creating a welcoming and efficient front-of-house experience for guests The Package / Benefits / Opportunities: Starting salary of £30,000 - £32,000 per annum Tips and Service Discounts on Hotel Stays across the group Meals on Duty Free Parking plus many more Fire Group is an Employment Agency and an Employment Business - We make it our business to provide the most appropriate career advice and work tirelessly to assist in your career progression. This service is completely free of charge to candidates Fire Group are acting as an employment business in relation to this vacancy. Fire Group prides itself helping qualified and experienced professionals find suitable positions within the Hospitality, Leisure, Healthcare and Industrial Sectors, due to the high number of applicants that also apply, please note that we will only be in contact with you if your application is suitable for our client’s requirements. Fire Group will retain your details and contact you about future opportunities that we feel will help your career, you can opt out at any time by sending an email to info@firegroup.uk Due to UK Employment Laws we are only able to work with Candidates that are eligible to live & work In The UK and have the Right to Work.