Senior Resolutions Complaints Lead • Dartford, England, GB
A prominent housing association in Dartford is seeking a Resolutions Manager to lead on complex complaints and ensure they are resolved in line with regulations. This role will involve overseeing Ombudsman cases, providing insights from complaint data, and managing a team of Resolutions Partners to maintain quality handling of complaints. The ideal candidate will have experience in managing complex cases with excellent analytical skills. Join us to help enhance complaint handling processes for better outcomes for our community!
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