Job summary
An exciting opportunity to join Birchwood Medical Practice as an Apprentice Admin Assistant. The successful applicant will undertake a wide variety of administrative duties to assist in the smooth running of the surgery and prepare them for future employment.
Main duties of the job
To provide general administrative support for the Practice, including the following:
* Support the Nursing team with adminsitrative tasks
* Scanning incoming mail, circulating as appropiate and adding information to patient records
* Maintaining the filing and administrative systems
* Producing patient letters
* Support the rest of the adminstration team
About us
Dr Gair & Partners, operating as Birchwood Medical Practice, is a 5-doctor dispensing practice providing care to approximately 12000 patients in and around North Walsham.
The partners and staff have a shared belief in the delivery of high quality, traditional personal family healthcare. Patient's interests are kept very much to the fore and there is a strong commitment to develop patient services. To promote a multi-disciplinary team approach, we share our premises with other providers including local community services.
Details Date posted
11 July 2025
Pay scheme
Other
Salary
Depending on experience £7.55-£12.21 depending on age and experience
Contract
Apprenticeship
Duration
18 months
Working pattern
Full-time
Reference number
A5005-25-0000
Job locations
Birchwood Medical Practice
Park Lane
North Walsham
Norfolk
NR28 0BQ
Job description Job responsibilities
The successful applicant will be required to work as a key member of our staff on a variety of administrative tasks. The role will require the ability to work in a team but also to be disciplined and motivated whilst working on your own after appropriate training. The role will allow you to gain experience in all administration (non-managerial) of a surgery. Duties will include:
To provide general administrative support for the Practice, including the following:
* Support the Nursing team with administrative tasks
* Scanning incoming mail, circulating as appropriate and adding information to patient records
* Maintaining the filing and administrative systems
* Producing patient letters
* Support the rest of the administration team
To provide a courteous and efficient reception service to patients, carers and visitors within the Practice ensuring:
* Patients access the primary care services they require in a timely fashion.
* Visitors sign in and out and the member of staff they are seeing are advised of their arrival.
* Queries are answered or passed to an appropriate member of staff in a timely fashion.
To provide general assistance and administration to the Practice clinical and leadership teams, including.
* Accurately updating patient records using System-One.
* Taking action as requested by Doctors and the nursing team.
* Phoning patients to arrange/rearrange appointments and/or confirm test results.
* Supporting the provision of a seamless co-ordinated multidisciplinary service through good communication
And any other tasks/duties as requested by the Partners, Manager Team or Reception Team Leader.
Job description Job responsibilities
The successful applicant will be required to work as a key member of our staff on a variety of administrative tasks. The role will require the ability to work in a team but also to be disciplined and motivated whilst working on your own after appropriate training. The role will allow you to gain experience in all administration (non-managerial) of a surgery. Duties will include:
To provide general administrative support for the Practice, including the following:
* Support the Nursing team with administrative tasks
* Scanning incoming mail, circulating as appropriate and adding information to patient records
* Maintaining the filing and administrative systems
* Producing patient letters
* Support the rest of the administration team
To provide a courteous and efficient reception service to patients, carers and visitors within the Practice ensuring:
* Patients access the primary care services they require in a timely fashion.
* Visitors sign in and out and the member of staff they are seeing are advised of their arrival.
* Queries are answered or passed to an appropriate member of staff in a timely fashion.
To provide general assistance and administration to the Practice clinical and leadership teams, including.
* Accurately updating patient records using System-One.
* Taking action as requested by Doctors and the nursing team.
* Phoning patients to arrange/rearrange appointments and/or confirm test results.
* Supporting the provision of a seamless co-ordinated multidisciplinary service through good communication
And any other tasks/duties as requested by the Partners, Manager Team or Reception Team Leader.
Person Specification Qualifications Essential
* Good general standard of education Mathematics and English qualifications GCSE grade C or above OR predicted English GCSE grade C or above OR equivalent
* Must be willing to undertake and successfully complete minimum Level 3 Apprenticeship within the 18-month contract of employment
Person Specification Qualifications Essential
* Good general standard of education Mathematics and English qualifications GCSE grade C or above OR predicted English GCSE grade C or above OR equivalent
* Must be willing to undertake and successfully complete minimum Level 3 Apprenticeship within the 18-month contract of employment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Birchwood Medical Practice
Address
Birchwood Medical Practice
Park Lane
North Walsham
Norfolk
NR28 0BQ
Employer's website
https://birchwoodsurgery.nhs.uk/ (Opens in a new tab)
Employer details Employer name
Birchwood Medical Practice
Address
Birchwood Medical Practice
Park Lane
North Walsham
Norfolk
NR28 0BQ
Employer's website
https://birchwoodsurgery.nhs.uk/ (Opens in a new tab)
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