Job Description
We’re Hiring: Major Incident Manager | Belfast | £60,000 + Benefits
Are you the person who stays calm when everything else is on fire?
Can you take control of high-pressure IT incidents, bring order to chaos, and lead teams to resolution? If so, we want to hear from you.
We’re looking for a Major Incident Manager to join a growing Technical Command Centre in Belfast, playing a key role in managing critical IT incidents across multiple large-scale organisations.
What You’ll Be Doing:
Owning and driving major incidents from start to finish
Leading crisis calls and coordinating technical teams
Keeping stakeholders updated with clear, confident communication
Ensuring incidents are resolved within SLA targets
Reviewing incidents and driving continuous improvement
Making key decisions when it matters most
What We’re Looking For:
️ Experience in Incident / Major Incident Management
️ Strong communication skills under pressure
️ Ability to lead teams you may have never worked with before
️ ITIL awareness
️ Experience with Remedy or similar ticketing tools is a bonus
️ Resilient, decisive, and calm in fast-paced environments
The Details:
Belfast (Hybrid – 3 days onsite)
£60,000 salary
£50 on-call allowance
Shift-based role with rota/on-call cover
Genuine growth opportunity within a senior operational team
️ Important Requirements:
🇬🇧 Candidates must already have full working rights in the UK
Must be currently based in Belfast, Northern Ireland, or within a commutable driving distance
No relocation package available
No visa sponsorship offered
If you thrive in high-stakes environments and love being the one who turns problems into solutions, this could be your next move.
Apply now or message me directly for a confidential chat.
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