We are looking for a highly professional Spa Receptionist to join our Spa team at The Alfriston, South Downs located in East Sussex, which dates back to the 14th century and is the fourth property in the growing Signet Collection.
Our newly refurbished Hotel has 38 beautifully redesigned bedrooms and suites, a stunning function room, The 1554 Brasserie, offering views over the front lawn towards the sea and revamped herb and vegetable plots across the hotel gardens. The hotel bar offers more casual dining for guests both in and outdoors, while the Orangery serves breakfast and afternoon tea with views over the rear gardens and the Signet spa includes a steam room, sauna, outdoor swimming pool and three treatment rooms.
This is a part-time, casual role with regular shift patterns across weekdays and weekends.
We can offer you:
* An amazing opportunity of joining and being part of a very exciting adventure.
* An excellent starting salary or hourly rate, plus generous tronc to top up your monthly earnings.
* Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development.
* Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
* Your Wellbeing Hub - from an 24/7 employee assistance programme, to gym classes, to nutritious recipes, to clinical counselling, to highsteeet discounts and cashback, we want to you feel cared for at each step.
* Wagestream - access up to 40% of your pay before pay date and save directly from your salary.
* 28 days’ holiday + birthday off (including Bank Holidays).
* Team recognition programme to celebrate your achievements.
* Referral bonus scheme for recommending top talent - earn up to £1000.
* Flexible scheduling without split shifts.
* Complimentary team meals on shift.
* Exciting Long Service Awards - lunches for two with all the trimmings, complimentary room stays with breakfast and dinner, theatre tickets to the West End, and so much more.
* Flexibility to move across our Group, as you develop with us.
You will:
* * Deliver an exceptional guest welcome, greeting all visitors warmly and managing all enquiries across phone, email, and in person with professionalism and care.
* Manage bookings and daily operations, including scheduling treatments, classes, tennis, and handling billing and payments through PremierCore.
* Maintain a professional and inviting spa environment by keeping reception and spa areas clean, tidy, well‑stocked, and supporting general cleaning, towel and linen management.
* Uphold spa standards and safety procedures through regular pool and health & safety checks, adhering to all hygiene and legal requirements, and completing opening/closing procedures.
* Support the wider spa team by continually developing treatment, product, and hotel knowledge; attending required training and meetings; and assisting in all spa areas as needed.
* Any other duties as assigned.
At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished.
So, if you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you!