IT Service Desk Analyst
Norfolk (on-site / hybrid, subject to service requirements)
£12.21-15.83
Initial 2 months
REED Technology are recruiting an IT Service Desk Analyst on behalf of a large, public-sector healthcare organisation that provides essential community health services. This is a customer-facing role at the heart of Digital Services, supporting thousands of users across clinical and corporate environments.
You'll be the first point of contact for IT incidents, service requests and technical queries, helping to ensure vital systems remain available and staff are supported to deliver outstanding patient care.
Key Responsibilities
1. Act as a single point of contact for IT incidents, service requests and queries via phone and digital channels
2. Log, classify and prioritise incidents in line with Service Level Agreements (SLAs)
3. Provide first-line support for hardware, software, application and network issues
4. Aim for first-time fix where possible, escalating to specialist teams when required
5. Monitor and track incidents through to resolution, keeping users informed of progress
6. Administer user accounts and system access in line with security policies
7. Install and configure desktop software
8. Liaise w...