Service Designer - DBT - SEO
Location: Belfast, Birmingham, Cardiff, Darlington, Edinburgh, London, Salford
About The Job
The Department for Business and Trade (DBT) has a clear mission – to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways.
1️⃣ Build a strong, competitive business environment, protecting consumers and rewarding proper employee treatment.
2️⃣ Open international markets, ensuring resilient supply chains through Free Trade Agreements, trade facilitation and multilateral agreements.
3️⃣ Partner with businesses every day, providing advanced finance and deal‑making support for start‑ups, new investments, exports and growth.
About The Role
As a Senior Service Designer, you will shape user‑centred services that deliver real impact for businesses and citizens. Working within a multidisciplinary team, you’ll collaborate with researchers, developers and product managers to design holistic, inclusive experiences across complex journeys. You’ll be the voice of both the user and the organisation, ensuring services meet user needs while aligning with strategic objectives. This role offers the chance to influence service strategies, create design roadmaps and champion best practice across the department.
Job Description
* Provide service design expertise across complex user journeys
* Develop user‑centred experiences that meet user needs and fulfil business outcomes
* Help shape the Service Design function in the team, applying best practice from the wider profession
* Use and promote best practice and standards to design usable and inclusive experiences
* Analyse pain points and failure points within the user experience and recommend solutions
* Map current user journeys and design service blueprints for new or improved experiences across multiple channels
* Communicate complex information and ideas using sketches, scenarios, diagrams, maps, prototypes and written narratives
* Build collaborative relationships within multidisciplinary teams and with senior stakeholders across the organisation and wider DDaT Profession
* Facilitate teams and stakeholders to build shared understanding, work through challenges and enable design‑led decision making
Within the Department of Business and Trade this role is known as Senior Service Designer.
Person Specification – Skills And Experience
* Proven experience in service design within complex environments (LEAD CRITERIA)
* Ability to create and communicate service blueprints, user journeys, and design artefacts
* Strong understanding of user‑centred design principles and accessibility standards
* Skilled in using qualitative and quantitative research to inform design decisions
* Experience working in agile, multidisciplinary teams and influencing stakeholders at all levels
* Excellent communication skills, with the ability to articulate design rationale to technical and non‑technical audiences
Desirable
* Experience of agile tools, adaptability and reflectiveness to see beyond the process
Technical Skills
* Service prototyping
* System thinking
* Data‑led design
* Design communication
* Design strategically
* Designing together
* Evidence‑based design
* Leading design
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Design, Art/Creative, Information Technology
Industries
Technology, Information and Internet
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