The Quality Assurance Specialist is a key player in the engineering and manufacturing department, ensuring that all consumer experience is positive. This role requires a keen eye for detail and a strong commitment to providing high quality of service. Client Details Our client is a large organisation, known for its commitment to innovation and quality. With a global reach and a strong presence in Burgess Hill, they are committed to fostering a collaborative and inclusive work environment. Description Provide risk-based facility and/or focused internal audits. Prepare audit reports and assure documentation with appropriate notification to management. Follow-up and coordinate with appropriate personnel for resolution to audit findings. Administer the Customer Complaints, Deviation and Corrective Action/Preventative Action and Non-Conforming Materials programs. Perform complaint investigations and coordinate with other groups, as required, for resolution to quality issues. Coordinate with required departments to assure appropriate prioritization of product processing and release to meet required timelines and customer needs. Work to assure documents are processed and updated appropriately. Provide training to staff on document handling within MasterControl as required. Participate in regular meetings with the Production/Warehouse team or other groups to review product results and/or resolve quality issues. Work in conjunction with ma...