Overview of role:
We are a well-established Estate Agent with offices in Hanley, Stoke-on-Trent and Newcastle-under-Lyme and part of the Property Franchise Group which is one of the largest networks of Estate agents in the UK. This is an exciting new role and you will be supporting our lettings and sales teams with marketing and administration as well as reception duties. Industry experience is not essential but you will need, great written and verbal communication skills, a focus on delivering excellent customer service and a "can do, make it happen" attitude?
We are looking for an energetic, experienced, self-motivated and friendly person with excellent customer service skills to join our team.
Key Responsibilities include but not limited to:
* Providing administrative support
* Answering phone calls, responding to emails and social media
* General reception duties as and when required, including post, deliveries, stationary stock
* Marketing and business generation including social media marketing
* Register applicants and match applicants to properties.
* Writing up property brochures
* Referencing applicants
* Preparation of tenancy documents
* Always maximise board presence and promote brand awareness.
* Take deposits and record receipt of all monies.
* Efficient diary planning.
* Correctly record all messages, viewings and appointments.
* Activity reports as required..
* Demonstrate high standards of professionalism and provide a first-class level of customer service at all times.
Main Objectives:
* To achieve pre-agreed targets, operating to the standards required by the company.
* Demonstrate high standards of professionalism, courtesy and efficiency in dealing with the public.
* Maximise opportunities for viewings, lets, market appraisals and instructions.
* Seek to increase office market share and generally promote 'brand awareness'.
* To operate with the confines of the Housing Act and lettings legislation.
* To operate to the standards set by our regulatory bodies.
Essential Skills Required:
* Good I.T. skills
* Confident and well spoken
* Great Organisation and Time Management skills
* Well presented
* Ability to meet new people and make own contacts within the industry
Job Types: Full-time, Permanent
Pay: From £25,000.00 per year
Benefits:
* Company pension
Experience:
* reception: 1 year (preferred)
* Administration: 3 years (preferred)
* Organisational skills: 3 years (preferred)
Work Location: In person