Customer Service Advisor Basingstoke £24,570.00 - 37.5 hrs between Mon to Fri 08.30-17.30
About the Role
Join a fanatstic company as a Customer Service Advisor, supporting customers with life assurance, savings, investments, and pensions.
You'll provide compassionate and effective service during some of life's most important moments-whether helping someone plan for retirement, update their information, or manage bereavement support.
No financial services experience required - full training provided!
What You'll Do
* Handle inbound customer calls
* Support with policy updates, enquiries, and sensitive issues
* Deliver clear, empathetic communication and problem-solving
* Navigate multiple IT systems with accuracy and efficiency
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What We're Looking For
* Strong communication and listening skills
* Empathy and professionalism under pressure
* Adaptable, detail-oriented, and tech-confident
* Proficient in Microsoft Office (Word & Basic Excel)
* Passionate about learning and working in a diverse team
* Committed to our clients' values: Integrity, Respect, Change, Learning, Excellence
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Benefits
* 31 days' annual leave (incl. bank holidays)
* Annual discretionary bonus
* 6% employer pension contribution match
* Group Life Assurance & Income Protection
* Wellbeing programme (mental, physical, financial)
* Cycle to Work & season ticket loans
* Car lease scheme + Jaguar Land Rover discount
* Perks at Work (online shopping discounts)
* Inclusive workplace with meaningful career development
* Supportive leave policies (Carer, Foster, Fertility, Retirement, Volunteering)
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Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age