Trainee Resident Liaison Officer / Customer Care Officer
Full time, permanent
£24,000 - £26,000 per annum plus car allowance and mileage
Role will be based in North West London and surrounding areas
We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in North West London and surrounding areas. Driving license is essential for this role.
You will be part of a team who carry out planned refurbishment works within Social Housing properties. You will shadow an experienced RLO learning on the job, acting as the face of the business and the customer service expert and point of liaison between tenants and site teams.
Our client is looking for a candidate with great customer service skills and will consider candidates outside of the construction industry for this role.
Main Responsibilities/Duties Include:
Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades
Liaise with site management staff to enable the flow of information between all parties
Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues
Arrange appointment for surveys and worksPrevious Experience and Qualifications:
Previous customer service experience
Excellent organisational skills
Excellent communication skills
Ability to work to tight deadlines
Ability to work remotely as well as part of a team
Professional attitude and approach to work
Ability to competently operate MS office (Word & Excel)
Current and Valid UK driving license
Self-starter and highly motivatedIf you are interested please apply online now, or call Meg on (phone number removed) for more information