Customs Shift Leader – Worksop – £28,500 Chase & Holland are proud to be working a leading organisation based in Worksop who are currently seeking an enthusiastic and professional Shift Leader to join their passionate and dedicated team. This is a fantastic opportunity to join a well-established and successful business, contributing towards the overall customer experience by supporting across the customer process. Benefits: Competitive salary Excellent working environment Progression opportunities Westfield health Overtime (as required by the business) Customs Shift Leader Responsibilities: Respond to customs queries via specified platforms (email/portals/IT platforms, etc.) with awareness of duty and VAT calculations Maintaining and ensuring compliance with current legislation and customs procedures Managing staffing for each shift, promptly raising any potential issues and resolutions Review the daily workload and priorities distribute tasks based on each agent's skill level and availability Communicating the expectations and deadlines for each task providing necessary resources and information for completion Monitoring the progress of assigned tasks throughout the day, providing support and guidance as needed Check that tasks are completed to the required standard Providing constructive feedback to agents on their performance and quality Recording task completion and any relevant notes or ob...