As an NHS Pensions Administrator at Civica, you will play an important role in delivering high‑quality, fully managed pension services to NHS clients using Civica’s payroll platforms. Reporting to the Team Manager, you will support a wide range of administrative activities – from data entry and record management to processing benefit statements, retirement applications, and customer queries. This entry‑level role requires accuracy, attention to detail and strong customer‑service skills to ensure queries are resolved promptly, professionally and in line with service level agreements.
Key Responsibilities
* Data input and administrative processing
* Filing and maintaining paper and electronic records
* Receiving, organising and processing information
* Answering calls and supporting customers with basic pension queries
* Producing benefit statements
* Opting members into and out of the NHS Pension Scheme
* Processing refund requests
* Guiding members through the retirement process
* Submitting retirement applications
* Managing incoming and outgoing mail
* Assisting Senior Pensions Administrators as required
* Supporting general administration duties
Requirements
* Experience delivering excellent customer service in a customer‑focused environment
* Strong working knowledge of Microsoft Word and Excel
* Ability to prioritise work and remain calm under pressure
* Clear and effective communication skills
* High levels of accuracy and attention to detail
* Willingness to follow established procedures
* Ability to use initiative within a team environment
* Strong time‑management skills
* Positive approach to change and continuous improvement
* Logical thinker with good problem‑solving ability
* A proactive, "can‑do" attitude
Experience / Qualifications
* Educated to GCSE level (or equivalent) including Maths and English
* Experience working in a customer‑focused environment
* Strong organisational and time‑management skills
* Excellent interpersonal abilities
* Methodical and analytical working style
* Exceptional attention to detail
Benefits
* 25 Days Annual Leave + bank holidays (plus the option to buy up to 10 extra days)
* Up to 3 extra days off for volunteering (Days of Difference)
* Pension Contributions – 5% employer match
* Income Protection – up to 75% salary cover for long‑term illness
* Life Assurance – 4x salary tax‑free lump sum
* Critical Illness Cover – £25,000 lump sum (extendable to dependents)
* Private Medical Insurance – fast access to private healthcare
* Health Cash Plan – claim back physio, therapies and more
* Dental Insurance – cover for routine & emergency care
* Electric Vehicle (EV) Scheme – wide range of electric & hybrid vehicles
* Affinity Groups – employee‑led communities
* Bounty Bonus – refer a friend and get rewarded
Equal Opportunity
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
Accessibility Statement
If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
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