Overview
We're looking for a bubbly, experienced hotel receptionist who is looking to join a high performing team.
A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
* Achieve positive outcomes from Guest queries in a timely and efficient manner
* Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
* Ensure that both the Assistant Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and other departments
* Demonstrate a high level of customer service at all times
* Attend appropriate training courses, when required, and assist with new team members training and development efforts
* Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
* Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
* Ensure regular and VIP Guests are recognised and to operate with a sales attitude and promotes the hotel brand's loyalty scheme
* Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
* Comply with hotel security, fire regulations and all health and safety legislation
* Act in accordance with policies and procedures when working with front of house equipment and property management systems
* Follow company brand standards
* Assist other departments, as necessary
Please note this role includes shift work on 5 out of 7 days, with shifts running mostly between 07.00am and 23.00pm. Availability to work weekends is a requirement.
Job Types: 37.5 hours per week, Permanent
Benefits:
* Discounts throughout the Hilton Brand Worldwide
* Uniforms provided
* Incentives
* Team member and Friends and family discounted bedroom rates with Michel's & Taylor hotel properties including 50% discount off Food and Beverage
* Opportunity to learn and develop within a world-renowned hotel brand.
* 50% Discount off Schpoons & Forx restaurant
* 50% Discount off our gym membership, with 10% discount Spa on treatments and Rise retail products, Friends, and family discounts as well
* Pension Scheme (subject to eligibility)
* Excellent progression opportunities
* Team recognition scheme
* Employee Assistance Programme offering access to financial, health and wellbeing support.
* Free meals on duty
* Refer a friend up to £120.
Job Types: Full-time hours a week, Permanent
Job Types: Full-time, Permanent
Pay: £25,339.86 per year
Benefits:
* Canteen
* Discounted or free food
* Employee discount
* Health & wellbeing programme
Experience:
* Hotel Reception: 1 year (required)
* Guest services: 1 year (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person