Overview
Tesco Shift Leader - Days - Pembury Superstore
Location: Pembury Superstore, Royal Tunbridge Wells, England, United Kingdom
1 day ago Be among the first 25 applicants. Join to apply for the Tesco Shift Leader - Days - Pembury Superstore role at Tesco
Responsibilities
* Work in a fast-paced retail environment, with bags of variety
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
* Be there for customers, listening to them and helping to make sure they leave the store with what they came for
* Look for ways to improve service, including coaching your colleagues and giving feedback to the team
* Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
* Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
* Lead from the front, and set a great example for your colleagues in everything you do
Please note that you need to be 18 or over to apply for this role.
Availability and hours
Our policy offers a minimum of 16 guaranteed hours per week, with options to work fewer hours (to a minimum of 12) if desired. Availability windows are used to schedule contracted hours with 3 weeks’ notice of exact shift times. We aim to support flexibility; if your available times closely match but do not exactly align with advertised times, we’d still love to hear from you.
Availability windows (example):
* Sun: 18:30–22:00
* Mon: 06:00–10:00
* Tue: 06:00–10:00
* Wed: 18:00–22:00
* Thu: 18:00–22:00
* Fri: 06:00–10:00
* Sat: 18:00–22:00
You will be responsible for
* Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
* Supporting colleagues to deliver daily priorities and take regular breaks
* Opening and closing the store, and completing duty cover, ensuring decisions support everyone's safety
* Being the go-to person for day-to-day queries in the absence of a manager
* Keeping the store clean, tidy, and well-presented
* Supporting managers to coordinate seasonal, community and charity events
* Contributing to a positive team atmosphere that is inclusive of everyone
* Providing great customer service by listening to customers and putting them first
* Keeping the team informed on communications, changes, or updates
* Staying knowledgeable about store performance and supporting improvements
* Coordinating store improvements and removing obstacles to great service
* Following health and safety routines and ensuring colleagues do the same
* Recognising and celebrating colleagues for providing great service
You will need
* Be a great role model by delivering thoughtful customer service
* Build strong, inclusive relationships with colleagues
* Be a clear communicator, using multiple methods to keep the team informed
* Be comfortable taking the lead and overseeing the store in the absence of the Manager
* Make good decisions and adapt to change to serve customers and colleagues
* Be motivating to inspire your team to exceed expectations
* Be curious and look for ideas to serve customers, communities, and the planet
What’s in it for you?
There are many reasons Tesco is a great place to work:
* Variety and flexibility in hours and shift patterns
* Development and training opportunities to support your career progress
* An inclusive workplace where everyone is welcome
* Your voice matters; Tesco welcomes ideas and opinions
* Wellbeing support and resources
* Competitive benefits including life cover, pension with matching contributions, discounts and more
* Uniform provided and policies to support you through life’s moments
About Us
Our vision is to become every customer's favourite way to shop, with the core purpose of serving customers, communities and the planet a little better every day. Tesco champions diversity, equity and inclusion and welcomes flexible working arrangements where possible.
Tesco is committed to an accessible recruitment process and supports applicants with disabilities. For more information, please contact us about accessibility.
Note: Tesco will recruit individuals who have passed the school leaver’s age; in some roles, candidates over 18 may be required for specific shifts or areas. We may close roles earlier than advertised if high volumes of applications are received. For more information about Tesco, visit www.tescoplc.com
#J-18808-Ljbffr